Senior Account Manager - monday.com

First Technology Pty Ltd; Gauteng; Hybrid; ZAR 600 000 - 800 000; Full time

Job summary

A leading technology company in South Africa is seeking an experienced Account Manager to foster long-term relationships with clients. This hybrid role requires expertise in B2B SaaS sales, with responsibilities including managing a portfolio of enterprise-level accounts and identifying growth opportunities. Ideal candidates will have over 5 years in account management, strong communication skills, and a proactive approach to customer engagement.

Qualifications

• 5+ years of experience in B2B SaaS sales or account management.
• Proven experience in handling large enterprise accounts.
• Strong customer-facing and presentation skills.

Responsibilities

• Own and manage a portfolio of enterprise-level accounts.
• Identify and generate expansion opportunities for accounts.
• Consult with customers on driving internal process change.

Skills

B2B SaaS sales

Account management

Presentation skills

Communication skills

Job description

The CRM Team is looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. This is hybrid position.

What will you be doing

• Proactively own and manage a portfolio of enterprise-level accounts and become their trusted advisor and influencer.
• Possess a comprehensive understanding of monday.com solution and connect that knowledge directly to customer ROI.
• Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.)
• Be an expert on the monday.com platform, with a deep understanding of our capabilities and value.
• Consult with customers on their internal processes and challenge leaders to drive change across their organization.
• Create and implement internal promotion programs within customer organizations to generate awareness and drive usage of monday.com.
• Partner with others at monday.com to ensure successful account management and surface customer inputs back.

Requirements

• 5+ years of B2B SaaS sales, account management or consulting experience working with large, enterprise-level accounts (> 50-150K ACV)
• Proven experience as the owner of the full sales cycle, from identifying expansion opportunities to building the relationships with key stakeholders to negotiation and contracting
• Prior experience in Strategy consulting - advantage
• Strong customer-facing and presentation skills with the ability to establish credibility with executives
• Superb written and verbal communication skills
• Positive attitude, empathetic, and energetic