Senior Account Manager

Hire Overseas; South Africa; Hybrid; ZAR 450,000 - 750,000; Full time

Benefits offered by this job

Medical Aid

Retirement Plan with risk benefits

Job summary

LexisNexis Legal & Professional in Gauteng seeks a Senior Account Manager to drive sustainable revenue growth, manage strategic accounts, and expand partnerships with higher education institutions. The role blends new business development with account management and requires AI fluency to enhance sales planning and customer engagement.

You will build trusted relationships with faculty, librarians, procurement teams, department heads, and decision-makers, while ensuring customer success and

Qualifications

• Bachelor's degree in business, marketing, or a related field preferred.
• Significant experience in account management, sales, and client relations.
• Strong communication, leadership, and problem-solving skills.

Responsibilities

• Conduct market research to identify customer needs, competitor activity, emerging trends, and growth opportunities.
• Develop and maintain annual territory and account plans covering revenue objectives and priorities.
• Use market intelligence and AI-driven insights to improve territory planning and account prioritisation.

Job description

Senior account managers in Gauteng can expect to earn between R450,000 and R750,000 annually. This range can vary based on experience, company size, and specific industry. Performance bonuses and commission structures often supplement the base salary.

A bachelor's degree in business, marketing, or a related field is often preferred. Significant experience in account management, sales, and client relations is crucial. Strong communication, leadership, and problem‑solving skills are also highly valued.

Research the company thoroughly, understand their products or services, and identify their key clients. Prepare to discuss your past successes in managing accounts, closing deals, and exceeding targets. Be ready to articulate your strategic approach to client relationship management and business development.

Showing 228 Senior Account Manager jobs in Gauteng

Job Description

Johannesburg
Full time
R
About the Role
The Key Account Manager drives sustainable revenue growth, market penetration, and strategic partnerships within higher education. This hybrid role combines new business development with strategic account management, focusing on retaining and expanding existing accounts while securing new opportunities.
You’ll serve as a trusted advisor to academic institutions, faculty, librarians, authors, and decision‑makers, driving product adoption, customer satisfaction, and digital transformation. AI fluency is essential to enhance sales effectiveness, customer engagement, and business outcomes.

Key Responsibilities

Market Analysis & Strategic Planning

• Conduct market research to identify customer needs, competitor activity, emerging trends, and growth opportunities.
• Develop and maintain annual territory and account plans covering revenue objectives, account priorities, stakeholder strategies, and growth opportunities.
• Use market intelligence and AI‑driven insights to improve territory planning, account prioritisation, and product positioning.

Strategic Account Management

• Manage a portfolio of academic accounts to support customer retention, satisfaction, and sustainable revenue growth.
• Expand accounts through greater adoption of existing products and introduction of value‑added solutions.
• Deliver successful renewals for allocated customer agreements and contracts.
• Identify and mitigate retention risks while strengthening long‑term customer partnerships.

Product Adoption & Stakeholder Engagement

• Retain, grow, and secure product adoptions across academic institutions.
• Build trusted relationships with faculty, librarians, procurement teams, department heads, authors, and key decision‑makers.
• Maintain regular virtual and in‑person customer engagement, providing responsive, high‑quality service.
• Promote customer success, product utilisation, and long‑term account advocacy.

Business Development & Revenue Growth

• Identify, qualify, and pursue new opportunities within existing and prospective accounts.
• Build pipeline through proactive prospecting, networking, and stakeholder engagement.
• Deliver tailored product demonstrations, presentations, and proposals.
• Negotiate and close new contracts, renewals, and commercial agreements.
• Achieve assigned new‑business, retention, and revenue‑growth targets.

AI Enablement & Digital Fluency

• Use AI‑powered tools to enhance customer engagement, sales planning, forecasting, pipeline management, and productivity.
• Identify opportunities for AI‑enabled solutions that support digital transformation in academic institutions.
• Stay current with emerging AI trends in education, research, and academic publishing.

Collaboration & Performance Reporting

• Partner with Marketing, Product, Customer Success, Editorial, and Support teams to deliver tailored customer solutions.
• Share customer and market insights that inform product development and innovation.
• Maintain accurate CRM records and monitor account health, product adoption, pipeline, and renewal performance.
• Provide regular sales forecasts, performance updates, and strategic recommendations.

Qualifications & Experience

• Bachelor's degree in Business, Marketing, Education, or a related field.
• Proven experience in sales, business development, account management, or customer success, preferably in education, publishing, information services, or technology.
• Strong understanding of the academic and higher‑education market.
• Demonstrated ability to manage strategic accounts while developing and securing new business.
• Experience using CRM platforms and digital sales tools.

About Our Team

LexisNexis Legal & Professional serves customers in more than 150 countries and employs 11,800 people worldwide. As part of RELX, we use AI and advanced technologies to improve productivity and transform the business and practice of law. Our teams develop, test, and validate solutions in line with RELX Responsible AI Principles.

About the Business

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase productivity, improve decision‑making, achieve better outcomes, and advance the rule of law around the world.

Work in a Way That Works for You

We support a healthy work‑life balance through wellbeing initiatives, shared parental leave, study assistance, and sabbaticals. This hybrid role offers flexible working hours to help you work when you’re most productive.

Benefits

• Medical Aid
• A Retirement Plan with risk benefits covering disability, critical illness, life and funeral cover, modern family benefits including adoption and surrogacy, and study leave.

We know your well‑being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

Equal Opportunity

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers: EEO Know Your Rights.

Our Purpose

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.