Senior Account Manager

Avatar Agency Group; Pretoria; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading advertising agency in Pretoria is seeking an experienced Account Manager to oversee client projects and ensure exceptional service delivery. The ideal candidate will have at least 3 years of experience in the industry, strong interpersonal and communication skills, and a commitment to delivering high-quality results. This permanent position offers a dynamic work environment and the chance to be part of a creative and innovative team.

Qualifications

• Minimum of 3 years of working experience in the marketing, advertising, digital, or communications industry.
• Must have high attention to detail and the ability to manage multiple projects.
• Must have a good understanding of advertising, strategy, and production processes.

Responsibilities

• Manage assigned projects and clients, ensuring high-quality agency output.
• Actively manage project timelines and client queries.
• Contribute to financial management and ensure accurate billing processes.

Skills

Interpersonal skills

Communication skills

Presentation skills

Time management

Organizational skills

Microsoft applications proficiency

Education

Qualification in relevant field

Job description

Job Reference Number : AA-31 Department : Client Service Business Unit Industry : Advertising Job Type : Permanent Positions Available : 1 Salary : Market Related

Avatar is a trailblazer in Africa's creative landscape, with a legacy spanning over a decade.

Our vision is to liberate African creativity for client impact, and we are at the forefront of shaping and evolving the creative industry in Africa.

Role Overview

The Account Manager manages assigned projects and / or clients, including relationship, financial, and reputational management of the account(s); delivering on our values, vision, and performance requirements.

The role is responsible for overall account administration, working closely with internal teams, inspiring and driving the client portfolio to provide excellent service, and managing the delivery of an exceptional creative product that meets and exceeds brand expectationspetenciesSelf-motivated, flexible, and possess mental agility to work in an agile and fast-paced environment Good interpersonal, communication, presentation, time management, and organizational skills Fully conversant in all Microsoft applications Professional, articulate, confident, curious and self-reliant Must be committed to continuous learning and development.

Duties

Client Management

Assumes responsibility for the smooth and efficient running of the account(s) – operationally, creatively, and financially and for inspiring the highest standards and ensuring quality agency output

Has a good understanding of the client's business and the key broader factors, challenges, and trends shaping their market and categories, leveraging these insights and knowledge to engage in broader business dialogues

Writing inspiring and accurate briefs / debriefs and displaying a keen interest in the conceptualizing of the work and development of campaigns

Actively manages project / job timelines, client queries, expectations, and requirements and timeously red flags any challenges of delivery by monitoring progress on work outputs

Builds strong and enduring relationships with clients and making a positive impact on our business and theirs

Driving a culture of creativity and making an impact within the agency

Ensure that contact, status reports, marketing communication, etc are compiled and distributed timeously

Assisting seniors on the portfolio with assigned tasks and deliverables

Finance

Working understanding of client contract / retainer / in-scope / out-of-scope / WIP / forecasting of client billing / income budgets

Assists with timeous and accurate billing processes, ensuring that preparation and presentation of accounts are executed, invoices are checked against quotes and budgets, and all CEs / POs are billed timeously and before jobs are closed

Contributes to good financial management, growing projects, managing scope creep, and assisting with meeting overall profit margins and targets

Ensures timesheets are always up-to-date and accurate

Operations

Builds respect and loyal commitment of team members, other departments, and of the agency as a whole

Champion the agency's philosophy of brilliant basics and imaginative provocation

Report to line manager on client health, financials, operational challenges and opportunities

Contribute by effecting innovation that builds a positive agency culture and work environment through collaboration and knowledge sharing

Job Requirements

Qualifications & Experience

Qualification in relevant field

Must have a minimum of 3 years of working experience in the marketing, advertising, digital, or communications industry

Must be an adrenaline junkie with high attention to detail and ability to manage multiple projects

Must possess a good understanding and experience in advertising, strategy, and production processes

Has a working knowledge of the ASA Advertising Code and Consumer Protection Act