Senior Account Manager

Teraco; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading tech solutions provider in South Africa is seeking a Sales Consultant to develop new business opportunities, focusing on the Public Sector. The ideal candidate will have strong sales skills, experience in managing client relationships, and the ability to identify and act on new market opportunities. This role emphasizes pipeline management and ensuring top-notch client service.

Qualifications

• Experience in sales and closing deals.
• Ability to manage the sales cycle effectively.
• Strong networking skills within the industry.

Responsibilities

• Close deals and achieve sales targets.
• Identify new markets and business opportunities.
• Maintain CRM with up-to-date client details.

Job description

Purpose of the Role

PURPOSE OF THE ROLE

The primary role of this position is to develop business opportunities / hunt for new Teraco clients, selling with and through Teraco Partners, with a focus on Public Sector.

Main Responsibilities

Sales

• Closing deals and achieving sales targets
• Developing a target plan, 30 / 60 / 90 and following through on execution
• Manage the sales cycle of technical, consultative solution sales
• Understanding what the customer is looking to solve
• Networking within the industry
• Identifying new markets and business opportunities / threats / competitor activities and communicate back into the Teraco business
• Pipeline management and reporting
• Review of client’s business to understand what they do, how they do it and how they benefit from the Teraco Eco-Systems
• Building relationships throughout client business levels to maximise depth of awareness of Teraco and create strategic relationships
• Upsell Teraco products (e.g. interconnects, cabinets etc) and Value Added services (e.g. client portal etc) into clients
• Conduct regular interactions with clients
• Renegotiating contracts when required
• Communicate clients offering to Teraco sales team
• Ensure that client perception of Teraco service and offering is of the highest standard and communicating client issues / complaints into the formal Teraco channels
• Resolving Account related enquiries and communicating with Internal departments to resolve issues.
• Operating as the lead point of contact for all matters specific to client accounts
• Develop trusted advisor relationships with key accounts, customer stakeholders and sponsors
• Collaborate with sales team to identify and grow opportunities
• Ensure the timely and successful delivery of our solutions according to customer needs
• Liaison between the customer and internal teams

Churn prevention

• Responding to possible churn timeously and taking action to prevent churn

Administration

• Maintaining CRM with up-to-date client contacts and activity details.
• Negotiating any additional terms in the supply of services

Reporting and communication

• Building relationships throughout business levels to maximise depth of awareness of Teraco and create strategic relationships
• Personal Performance review report