Senior Account Manager

Harrison Scott Associates; East London; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A printing company is seeking a Senior Account Manager in East London to provide first-class customer service and manage a portfolio of accounts. The successful candidate will ensure projects run smoothly, adhering to agreements, while leveraging their strong understanding of the print industry and commercial acumen. This role requires exceptional listening and communication skills to proactively grow customer accounts and resolve issues effectively.

Qualifications

• Proven experience in account management in the print industry.
• Ability to manage customer expectations and SLA adherence.
• Confidence in leading projects from inception to delivery.

Responsibilities

• Ensure contracts perform within the agreed SLAs.
• Provide support and guidance to customers.
• Manage budgets and timelines for project delivery.
• Develop and grow customer accounts.

Skills

Strong understanding of print

Commercial acumen

Exceptional listening skills

Communication skills

Project management

Job description

Job Title : Senior Account Manager – Print

Salary : £Highly Competitive Salary

Location : East London

Reference : J79283

Telephone : [phone]

A printing company that strives to be the best in everything it does is seeking an integral and pro‑active senior member of the account management department to provide first‑class customer service to a designated portfolio of customer accounts.

This company is passionate about listening to every client’s story, challenges and vision to come up with tailor‑made ideas and propitious recommendations.

Responsibilities

• The successful candidate will ensure contracts perform within the agreed SLAs; provide support and guidance to customers to ensure that projects run smoothly from development of initial concept; map timelines and manage budgets, through to delivery of the end product.
• Your strong understanding of the print coupled with a demonstrable commercial acumen will allow you to make informed decisions based on cost and quality of product/service required.
• As the first point of contact for escalation of any issues within your account team, exceptional listening and communication skills are fundamental. Being a confident communicator will be key to proactively working to develop and grow your own customer account through obtaining a thorough understanding of your customers’ needs and ensuring they are met, including those detailed within the SLAs.