Senior Account Manager

Hailr; Cape Town; Hybrid; ZAR 35 000 - 45 000; Full time

Job summary

A marketing engagement platform in Cape Town is seeking a Senior Account Manager to drive project delivery and manage client relationships. The ideal candidate will have at least 5 years of experience in account management and strong organizational skills. This role offers a hybrid working environment with a competitive salary aligned to market rates.

Qualifications

• Minimum 5 years' experience in account management (agency, SaaS, or digital environment).
• Confident communicator with client-handling skills.
• Strong organizational skills focusing on timelines and QA oversight.

Responsibilities

• Act as the primary point of contact for the client.
• Build and maintain long-term relationships.
• Oversee content QA cycles, ensuring feedback is implemented.

Skills

Account management

Project management

Client communication

Organizational skills

Job description

Opportunity

Opportunity : Senior Account ManagerIndustry : Advertising | Marketing | GamificationPeriod : 6 Months Fixed Term With Possibility Of Full TimeAbout UsHailr is an engagement platform that helps marketers quickly launch interactive campaigns.

Think competitions, lead gen experiences, and digital journeys that drive action, not just impressions.

Brands in retail, finance, and FMCG love us because we don't justlookgood; we deliver real data, real leads, and real ROI.The RoleWe're looking for a senior account manager : part project driver, part client‑facing lead.

You'll be part of the campaign delivery team , ensuring campaigns launch on time, error‑free, and with a happy client.

This role blends project management discipline (timelines, QA, delivery) with client accountability, and account management working alongside our business development team.

If you're highly organised, thrive in fast‑moving environments, and can balance client comms with delivery oversight, this role is for you.

What You Will Do

Account Management (alongside Business Development and Strategy Team)

• Act as the primary point of contact for the client.
• Build and maintain long‑term relationships.
• Understand our client's business objectives, brand positioning, and market context.
• Manage client expectations around budget, timelines, and deliverables.
• Keep clients updated on progress, blockers, and next steps.
• Share deadlines and ensure follow‑through on collateral and approvals.
• Flag upsell / renewal opportunities.
• Share client sentiment and feedback with Business Development and Strategist.
• Join post campaign meetings alongside Strategist to present delivery outcomes.

Project Delivery (Timeline Ownership)

• Receive handover from the strategy team.
• Build and own campaign timelines.
• Run Production Onboarding Meetings to align client teams.
• Oversee content QA cycles, ensure feedback is implemented.
• Approve Go‑Live readiness and monitor campaigns once live.
• Run weekly production check‑ins with clients.

What We’re Looking For

Minimum 5 years' experience in account management (agency, SaaS, or digital environment).

• Confident communicator with minimum 5 years' client-handling skills.
• Strong organisational skills : timelines, dependencies, QA oversight.
• Detail‑obsessed : spots errors, drives qualityfortable working with both creative and technical teams.
• Bonus : exposure to CMS platforms or gamified marketing campaigns.

Location and Compensation

Cape Town (Hybrid working)

Competitive salary, aligned to mid–senior account manager market rates.

Please send CVs to