SecureDrive- Technical Supervisor

Fidelity Services Group; Durban; On-site; ZAR 350 000 - 450 000; Full time

Job summary

A leading service company in Durban is seeking a Technical Supervisor to manage quality standards and resolve customer issues. Responsibilities include maintaining equipment, supervising technicians, and ensuring compliance with service protocols. The ideal candidate will have a clear criminal record, a valid driver's license, and substantial experience in fitting vehicle tracking systems. This role offers an opportunity to contribute to high-quality service delivery.

Qualifications

• At least 6–10 years experience in fitting vehicle tracking equipment.
• Clear Criminal Record is essential.
• Preferred trade test in motor electrical electronics.

Responsibilities

• Manage and maintain quality within Fidelity Secure Drive.
• Resolve customer-related issues and complaints.
• Conduct daily administration and office duties.

Skills

B2C

ABAP

FPGA

Front Office

Body Care

Insurance Sales

Education

Matric

Driver's licence (code B)

PSIRA Grade C

Trade test in motor electrical electronics or similar

Auto‑electrician qualification

Job description

Vacancy

Technical Supervisor

Location

KZN - Durban

Reporting to

Technical Manager

Purpose of the Role

To manage and maintain quality within Fidelity Secure Drive. Maintain and resolve customer related issues. Present and defend Fidelity Secure Drive all fitment related issues where required. To contribute daily to our mission of earning the reputation that we provide all our clients and partners with superior quality technology and information supported by first rate service. The incumbent must uphold our promise to clients that we go beyond the expected.

Responsibilities

• Management and maintenance of all allocated resources, including vehicle, tools, stock, cell phone devices
• Ensuring cleanliness, traffic offence compliance, roadworthiness and stock take
• Safekeeping and maintenance of tools and ensuring they are serviceable
• Resolving missing stock and monitoring data usage of cell phones
• Maintaining uniform and ensuring it is clean and presentable as per PSIRA
• Perform daily administration and office duties relating to filing, register updates and database maintenance
• On‑the‑job coaching of technicians and attending to all complaints
• Providing product support onsite and remotely, dealing with technical and client queries
• Assisting with fitments and completing hardware installations to required quality and timelines
• Repair, maintenance and installation of tracking systems and fitment quality
• Assist with technical evaluations and repairs, implementing new fitment techniques based on OEM guidelines
• Ensuring personal hygiene as per PSIRA and adherence to company policies and procedures
• Taking initiative to develop own skills and providing comprehensive feedback to internal role players

Minimum Qualifications and Experience

• Matric
• Driver's licence (code B)
• Clear Criminal Record
• PSIRA Grade C
• Trade test in motor electrical electronics or similar preferred
• Auto‑electrician qualification advantageous
• At least 6–10 years experience in the fitment of vehicle tracking equipment

Attributes

• Action orientated
• Good fault‑finding skills
• Attention to detail
• Problem solving

Required Experience

Manager

Key Skills

• B2C
• ABAP
• FPGA
• Front Office
• Body Care
• Insurance Sales