Sector Manager

Fidelity Services Group; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading security services provider is seeking a Sector Manager in the Nelspruit Area. The role involves leading integrated patrol operations, managing client relationships, enforcing compliance, and overseeing incident management. Candidates should have proven experience in strategic operational command and a strong understanding of compliance and governance in the security sector. The position also requires effective communication skills and a commitment to maintaining high standards of service delivery.

Qualifications

• Proven experience in strategic operational command within security operations.
• Strong client relationship management skills.
• Knowledge of compliance and governance in the security industry.
• Experience in incident management and investigation.

Responsibilities

• Lead integrated deployments of ground patrols and tactical units.
• Drive effects-based operations to disrupt criminal activities.
• Maintain strong client engagement and ensure SLA compliance.
• Conduct compliance audits and manage incident responses.

Skills

Operational Command

Client Relationship Management

Compliance Enforcement

Incident Management

Job description

Job Title: SECTOR MANAGER

Reports To: CONTRACT MANAGER

Location: NELSPRUIT AREA

Responsibilities

• Strategic Operational Command
  • Lead integrated deployments of ground patrols, tactical units, and aerial surveillance (RPAS/drones), guided by live intelligence and risk assessments.
  • Develop, implement, and align operational plans with Critical Infrastructure Methodology, Fidelity SOPs, and legislative standards.
• Operations
  • Drive effects-based operations to disrupt criminal activity, protect infrastructure, and prevent downtime.
• KPI Measures:
  • Operational plans implemented and aligned with SLA requirements: 100%
  • Intelligence-led deployments executed: ≥ 95%
  • Reduction in incident response times: ≥ 90% SLA compliance
• Client Relationship & SLA Management
  • Maintain strong client engagement, providing daily operational feedback and structured weekly/monthly reviews.
  • Ensure services consistently meet or exceed Service Level Agreement (SLA) requirements.
  • Conduct site inspections and ongoing risk assessments.
• Compliance & Governance
  • Enforce compliance across firearms, FAMS, PSIRA, medicals, PPE, TFR induction, fleet licensing, and readiness.
  • Conduct weekly/monthly compliance audits with corrective actions.
  • Escalate and close non-compliance issues within defined timeframes.
• Incident Management & Investigation
  • Command rapid response, ensuring SAPS dockets are opened under the Criminal Matters Amendment Act 18 of 2015.
  • Oversee arrest and observation statements, drone footage reports, and property identification statements.
  • Ensure Sector Managers lead incident debriefs with corrective actions.
  • Submit Transnet incident debriefing reports within required timelines.
• Operational Coordination
  • Approve and oversee duty rosters ensuring full SLA manning compliance.
  • Escalate short deployments daily from 481, Guarding Branches & Mvikile.
  • Conduct parades, toolbox talks, and readiness checks.
  • Ensure patrol tagging and infrastructure inspections are complete.

Fleet & Equipment Management

• Oversee daily/weekly/monthly vehicle inspections and update the Fleet Compliance Matrix.
• Ensure firearms, radios, PPE, and vehicle tools are accounted for.
• Manage fuel spend, MVAs, traffic fines, speeding violations, and Autocam camera accuracy.

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the