SEASONAL RECEPTIONIST/SWITCHBOARD OPERATOR – WESTERN CAPE

Tych Business Solutions; Stellenbosch; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading hospitality company in Stellenbosch is seeking a friendly Receptionist to engage guests, manage calls, and handle bookings. The ideal candidate will have at least 1-2 years of experience in a similar role, excellent communication skills, and the ability to work in a team. You’ll be part of a dynamic environment, ensuring all guests feel welcomed and well-informed.

Qualifications

• 1-2 years previous reception or switchboard operator experience.
• Fluent in English with excellent communication skills.
• Strong attention to detail and organizational skills.

Responsibilities

• Acknowledge guests with warmth and kindness.
• Engage and provide information to guests.
• Conduct estate tours and manage bookings.

Skills

Customer-service skills

Telephone etiquette

Organizational skills

Teamwork

Education

Grade 12

Hospitality certificate

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Main Responsibilities:
• Ensure guests are acknowledged, with kindness, warmth and sincerity, when entering and departing the reception area;
• Engage with guests providing information related to the estate, the facilities & experiences;
• Conduct estate tours with guests;
• Operate telephone and switchboard service for all calls;
• Refer calls & provide assistance to the appropriate person depending on the nature of the call;
• Maintain a register of bookings and reservations and communicate with the Security department;
• Compile and update data related to the area of activity;
• Complete and distribute information that needs to be communicated around the estate;
• Correct and update electronic telephone directory;
• Ensure that lunch and dinner booking sheets from the restaurant gets communicated to the appropriate departments;
• Keep management informed of all concerns that guests raise;
• Ensure all lost property is handed and signed over to the security manager.

Main requirements:

• Grade 12, hospitality certificate will be a plus;
• Preferably 1- 2 years previous reception/switchboard operator experience;
• Excellent telephone etiquette and customer-service skills;
• Fluent in English with excellent written & oral communication skills;
• Able to work in a team;
• Good computer skills (word, excel, outlook);
• Strong organizational skills and attention to detail
• Availability to work within Hospitality operating hours (e.g. evenings, public holidays, weekends);
• Comfortable in dealing with very distinguished clientele;
• Must be well-presented and have an enthusiastic personality.