Seasonal Customer Care Advisor – Troubleshooting & Support

Capita; Cape Town; Hybrid; ZAR 50 000 - 200 000; Full time

Job summary

A leading consulting firm in South Africa is looking for a Customer Service Advisor for a seasonal contract. You will deliver exceptional customer service by resolving inquiries, providing solutions tailored to each customer's needs, and adapting your approach when necessary. This role demands strong communication skills, problem-solving capabilities, and a commitment to service excellence in a dynamic environment. The position involves evening shifts and requires a proactive attitude toward customer engagement.

Benefits

Competitive remuneration package

Performance bonus up to 20%

Free transport for evening shifts

Progressive career path

Comprehensive product training

Employee Share Scheme

Scholarship program eligibility

Qualifications

• Minimum 6 months Call Centre experience or Webchat / Email / Voice experience is desirable.
• Clear Credit and Criminal Record required.
• High proficiency in written and verbal English communication.

Responsibilities

• Provide excellent customer service focusing on individual needs.
• Handle escalated customer queries with empathy and integrity.
• Deliver timely solutions while adhering to service delivery targets.

Skills

Excellent customer service skills

Problem solving

Time management

Active listening

Verbal and written communication

Adaptability

Education

Grade 12

Job description

A leading consulting firm in South Africa is looking for a Customer Service Advisor for a seasonal contract. You will deliver exceptional customer service by resolving inquiries, providing solutions tailored to each customer's needs, and adapting your approach when necessary. This role demands strong communication skills, problem-solving capabilities, and a commitment to service excellence in a dynamic environment. The position involves evening shifts and requires a proactive attitude toward customer engagement.