SD-WAN Escalation Engineer

Jurumani Solutions; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A technology solutions provider in Johannesburg seeks an SD-WAN Escalation Engineer to handle mission-critical networks. The ideal candidate has 3–5 years of experience with SD-WAN technologies (Meraki, VeloCloud, Viptela) and a solid background in IP routing and switching. This role demands strong troubleshooting skills and a commitment to 24/7 system readiness where downtime isn't an option.

Qualifications

• 3–5 years’ hands-on experience with SD-WAN products.
• Solid background in IP routing & switching in complex service provider environments.
• SD-WAN certifications are essential.

Responsibilities

• Own and resolve escalations across SD-WAN technologies.
• Collaborate with teams and manage trust.
• Ensure 24/7 system readiness.

Skills

SD-WAN troubleshooting

IP routing & switching

Collaboration

Fault management

24/7 mission readiness

Education

Relevant IT diploma/degree OR CCNA + CCNP

Tools

Meraki

VeloCloud

Viptela

Job description

Overview

⚡ SD-WAN Escalation Engineer – Be the Last Line of Defence ⚡

When the network falters and the pressure is on, you’re the one who steps in. Not everyone can thrive here. This is where the toughest problems land — the ones no one else can solve. If you’re looking for routine, stop reading now. If you’re looking for impact, adrenaline, and recognition, keep going.

What You’ll Do

• Be the guardian of mission-critical networks, stepping in when others can’t.
• Own and resolve escalations across SD-WAN technologies (Meraki, VeloCloud, Viptela) and converged infrastructure: IP networking, WAN, Telco issues, routing, firewalls, DNS, MPLS, QoS.
• Make the call, take control, and restore stability when the stakes are highest.
• Collaborate across teams and vendors — commanding trust at every level.
• Carry the weight of 24/7 mission readiness because downtime isn’t an option.

What Drives You

• You thrive under pressure — when others panic, you focus.
• You don’t just troubleshoot, you conquer complexity.
• You’re wired for constant learning, growth, and mastery.
• You want to be recognised as the expert everyone turns to when it matters most.

What You Bring

• 3–5 years’ hands-on experience with SD-WAN products (Meraki, VeloCloud, Viptela).
• Solid background in IP routing & switching within complex service provider environments.
• A relevant IT diploma/degree OR CCNA + CCNP (Cisco certified, verified).
• SD-WAN certifications (essential).
• Fault management mastery — you don’t just follow processes, you own outcomes.

Why This Role?

Because here, your work is felt immediately — by businesses, by teams, by people who depend on uptime.

Because here, you’ll push your limits, sharpen your edge, and stand out as the one who gets it done.

Because here, you are the escalation.