Job Overview
The Scrum Master / Project Manager will drive end-to-end delivery of in‑house programmes, ensuring alignment between business, technology and operations.
Responsibilities
- Facilitate Agile ceremonies (daily stand‑ups, sprint planning, reviews and retrospectives) and ensure adherence to Agile discipline.
- Maintain the sprint backlog, track progress, manage impediments and ensure stories meet Definition of Ready and Definition of Done.
- Work closely with Product Owners, BAs, Developers and QA teams to ensure timely delivery of sprint goals.
- Drive cross‑functional alignment across workstreams (Tech, Data, Ops, Change).
- Manage project timelines, dependencies and risks; escalate blockers early.
- Prepare and maintain RAID logs, sprint reports and velocity tracking for PMO and SteerCo reporting.
- Support solutioning sprints, testing readiness and go‑live planning activities.
- Contribute to continuous improvement in Agile practices and team collaboration.
Requirements
- Proven experience as a Scrum Master or Agile Project Manager in large‑scale digital or technology programmes.
- Strong understanding of Agile frameworks (Scrum, SAFe, Kanban) and project governance practices.
- Experience with Jira / Confluence for backlog and sprint management.
- Ability to manage multiple concurrent workstreams and stakeholders.
- Excellent facilitation, communication and conflict‑resolution skills.
- Demonstrated ability to deliver within complex or cross‑functional environments.
- Certified Scrum Master (CSM / PSM) or SAFe Scrum Master certification.
- Additional experience coaching teams or driving Agile adoption in hybrid environments.
- Background in technology, data or systems integration projects.
- Familiarity with PMO reporting, RAID management and sprint metrics.
- Exposure to contact centre technology (e.g., dialers, CRM platforms, omnichannel systems).
Employment Details
Employment Type: Contract
Vacancy: 1