SCADA Network Manager Support Engineer

Hitachi; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Hitachi Energy South Africa (Pty) Ltd in Modderfontein, Gauteng, South Africa, is seeking a Service Engineer for the Network Control team to provide first-line support for Hitachi Energy customers using Network Manager SCADA/EMS/GMS. The role is based in Johannesburg with remote connections to customers.

You will solve tickets, share expertise with colleagues, deliver service packs, report defects, and collaborate with customers while living Hitachi Energy’s values of safety and integrity.

Qualifications

• Master or bachelor’s degree in software engineering, computer engineering, power engineering or equivalent acquired experience.
• Experience of working with Hitachi Energy Network Manager SCADA system is a strong advantage.
• Fluency in English, both written and oral is a must.
• Knowledge of hardware (Linux/Windows servers) and network equipment is an advantage.
• Knowledge of databases (Oracle/PostgreSQL) is an advantage.
• A service minded attitude with a creative mindset, combined with ability to seek information, knowledge of how to solve technical problems.
• Comfortable in working with many small tasks in parallel (support ticket work).
• Enjoy being part of a team but also being able to work alone with finding solutions to problems.

Responsibilities

• Solve customer tickets/support cases with support and bug fixes to customers.
• Use your personal expertise to support team members in their case work.
• Provide service packs with corrections to customers.
• Report product defects.
• Cooperate with customer to solve their problems.
• Live Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Skills

Fluency in English

Service-minded

Creative mindset

Ability to handle multiple tasks

Teamwork

Education

Master's or bachelor's degree in software/computer/power engineering

Tools

Hitachi Energy Network Manager SCADA

Linux/Windows servers

Oracle/PostgreSQL databases

Job description

Hitachi Energy South Africa (Pty) Ltd in Modderfontein, Gauteng, South Africa, is seeking a Service Engineer for the Network Control team to provide first-line support for Hitachi Energy customers using Network Manager SCADA/EMS/GMS. The role is based in Johannesburg with remote connections to customers.

You will solve tickets, share expertise with colleagues, deliver service packs, report defects, and collaborate with customers while living Hitachi Energy’s values of safety and integrity.