SATIC - COE CLM and AI Manager

PwC - Global; Johannesburg; On-site; ZAR 800 000 - 1 200 000; Full time

Job summary

A leading consulting firm in Johannesburg is seeking a Manager to oversee the delivery of implementation projects for CLM solutions. The successful candidate will have 6–8 years of experience in legal operations and a strong grasp of technology in legal processes. Responsibilities include ensuring quality delivery, managing risks, and aligning team efforts to meet client expectations. This role is pivotal in transforming how clients operate, integrating legal and tech workflows effectively.

Qualifications

• 6–8 years in legal, contracting, legal ops, procurement, or legal-tech delivery.
• Hands-on delivery of CLM implementations and/or AI-enabled tools.
• Strong written and verbal communication skills.

Responsibilities

• Own the delivery plan and backlog; keep scope, priorities, and progress clear.
• Map current processes and design improved future processes with clients.
• Manage risks and decisions early; remove blockers and keep momentum.

Skills

Legal operations

Project management

Communication

Collaboration

Problem-solving

Tools

CLM platforms

Legal tech tools

Job description

Manager

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

In contract lifecycle management technology (CLM) at PwC, you will specialise in providing consulting services for implementing CLM technology solutions. You will have extensive experience in various CLM technologies.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

About PWC SATIC

South African Technology & Innovation Centre (SATIC) is the latest part of PwC, a global brand delivering services for the biggest clients in the world. PwC leads the way in human‑led, technology‑enabled professional services, working with clients to transform their business and make it fit for the future.

We are looking for candidates who bring in‑depth market experience, who see technology as a way to enable and drive human innovation and who want to be a part of a community of solvers, to tackle the biggest challenges in society.

Summary

Lead a customer delivery in POD leading the implementation of LEAH and/or CLM for clients who have purchased the platforms. You’ll turn clear requirements into practical solutions, align specialists (Functional Consultants, Legal Engineers, Integrations), and steer work from discovery through testing, training, go‑live and hyper‑care and adoption.

This role suits a tech professional or lawyer or legal professional with a strong interest in technology, as well as experienced legal‑tech implementers (e.g., DocuSign, Sirion, Harvey, Legora, Icertis, Agiloft).

Key responsibilities

• Own the delivery plan and backlog; keep scope, priorities, and progress simple and visible.
• Map how work happens today and design a cleaner future process with the client.
• Shape LEAH use cases, CLM set‑up and/or a combination so they work together and solve real problems.
• Coordinate testing, training, and change management so new ways of working stick.
• Manage risks and decisions early; remove blockers and keep momentum.
• Communicate clearly with sponsors and users; show progress and outcomes.
• Build re‑usable assets (templates, how‑to guides) and hand over cleanly to support/scale.
• Support proposals and estimates with grounded delivery assumptions.

Experience & skills

• 6–8 years in legal, contracting, legal ops, procurement, or legal‑tech delivery.
• Hands‑on delivery of platform implementations (CLM and/or AI‑enabled tools).
• Confident planning work, managing scope/risks, managing teams, and leading client conversations.
• Comfortable working with adjacent systems (e‑signature, document management, procurement/ERP) alongside engineers.
• Strong written and verbal communication; simple, structured storytelling.

Attributes

• Outcome‑focused, organised, and calm under pressure.
• Low‑ego collaborator who coaches the team.
• Clear communicator who brings people with them.

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Job Posting End Date

November 9, 2025