Salvage Case Agent

Sanlam; South Africa; Presencial; ZAR 360.000 - 480.000; Jornada completa

Descripción de la vacante

Santam is seeking a Salvage Case Agent to manage salvage claims from Pre Admin through upliftment, coordinating vehicle logistics, negotiations, and financial allocation. The role emphasizes precision, urgency, and strong stakeholder engagement in a high-pressure environment.

The incumbent will work under the Salvage Team Manager within SM, ensuring timely upliftments, adherence to SOPs/SLA, and delivering excellent client experience in salvage operations across Southern Africa.

Formación

• Matric and 4–5 years' experience in claims operations.
• 2–3 years' experience in Salvage.
• Strong industry knowledge and negotiation skills.

Responsabilidades

• Receiving and validating claims pertaining to the Pre Admin role (before handing over to Wreck Assessor).
• Receiving and validating salvage cases (salvage collection).
• Coordinating vehicle movement and logistics.
• Negotiating release fees.
• Securing NATIS documentation.
• Engaging with brokers, insured, assessors, suppliers, storage agents and auction houses.
• Ensuring timely sale of salvage and accurate financial allocation to Santam.
• Maintaining relationships to ensure speedy upliftments.

Conocimientos

Negotiation skills

Stakeholder engagement

Attention to detail

High work tempo

Educación

Matric

Herramientas

MS Office

Descripción del empleo

The Salvage Case Agent plays a critical role in the claims value chain, ensuring the efficient handover of wreck claims and the successful upliftment and disposal of salvage assets.The Salvage Case Agent is responsible for managing the first point of engagement once a claim is handed over to Salvage Management during the Pre Admin process, as well as when a vehicle is deemed uneconomical to repair. The role ensures the timely, accurate and compliant management of salvage, directly influencing revenue recovery, cost containment, claims cycle efficiency, and overall customer experience.

This is a high-pressure, fast paced environment requiring precision, urgency, and strong stakeholder engagement. Errors or delays have a direct financial and operational impact on Santam.

The Salvage Case Agent’s responsibilities include:

• Receiving and validating claims pertaining to Pre Admin role (before handing over to Wreck Assessor)
• Receiving and validating salvage cases (salvage collection)
• Coordinating vehicle movement and logistics
• Negotiating release fees
• Securing NATIS documentation
• Managing engagements with brokers, Insured, assessors, suppliers, storage agents, and auction houses
• Ensuring timeous sale of salvage and accurate financial allocation to Santam
• Engaging with multiple stakeholders
• Being available for calls and maintaining relationships to ensure speedy Upliftments.

This is a high-pressure, fast-paced environment that requires precision and urgency to maximise salvage recovery values. Delays or errors in this role have a direct financial impact on Santam and negatively affect our auction turnaround time, claimant experience, and cost containment. The incumbent will report to the Salvage Team Manager within SM

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Conduct follow-ups on auctioned vehicles by Auction service providers
• Ensures that vehicles are sold as per the target.
• Drive vehicle sales against turnaround times

Financial Administration:

• Track the vehicle payments against sales

Query Handling:

• Liaising with internal and external (Auctioneers, Brokers, License authority, Banks) stakeholders
• Handle queries from stakeholders
• Adherence of SOP and SLA
• Ensures client satisfaction and targets are met
• Escalate complaints to the relevant Team Managers or Departments.

QUALIFICATIONS AND EXPERIENCE

• Matric
• A minimum of 4 to 5 years' experience in claims operations process.
• A minimum of 2 -3 years' experience of Salvage
• Strong industry knowledge.
• Strong negotiations skills recommended.
• Strong problem-solving skills

KNOWLEDGE AND SKILLS

• Strong organizational and administrative skills.
• Exceptional attention to detail.
• Understanding of the claims value chain.
• Effective communication and facilitation skills.
• Advanced computer skills (including MS Office).
• Ability to manage high workloads with speed and accuracy

PERSONAL ATTRIBUTES

• Decisive and able to initiate action.
• Client service orientation.
• Strong relationship building ability.
• Team player who contributes to team success.
• Excellent verbal and written communication.
• Flexible, adaptable, and solutions focused.
• Innovative thinkers welcomed.
• Perform well under pressure.
• Analytical and methodical.
• Confident in presenting and communicating information

WHO WE ARE:

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.
People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.
Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.
This is Freedom!