Salesforce Service Cloud Developer — AI-Driven Agentforce

Africonology Solutions; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A dynamic technology firm in Johannesburg is looking for a Salesforce Service Cloud (Agentforce) Developer. The candidate will design and maintain solutions on the Salesforce platform, enhancing automation and customer service. Ideal applicants should have extensive Salesforce experience focused on Service Cloud and strong skills in Apex and Lightning Web Components. This mid-senior level role offers a full-time position in the Information Technology sector.

Qualifications

• 3-5+ years of Salesforce development experience with focus on Service Cloud / Agentforce.
• Familiarity with AI and automation features such as Einstein GPT.
• Knowledge of Salesforce security model and Agile methodologies.

Responsibilities

• Design, configure, and develop solutions within Salesforce Service Cloud.
• Integrate Salesforce with external systems using APIs.
• Provide technical support and documentation for deployments.

Skills

Apex

Lightning Web Components (LWC)

Visualforce

Salesforce APIs (REST / SOAP)

Omni-Channel

Service Cloud Voice

Salesforce Flow Builder

Integration with telephony, chat, or ticketing systems

Education

Bachelor's degree in Computer Science, Software Engineering, or related field

Job description

A dynamic technology firm in Johannesburg is looking for a Salesforce Service Cloud (Agentforce) Developer. The candidate will design and maintain solutions on the Salesforce platform, enhancing automation and customer service. Ideal applicants should have extensive Salesforce experience focused on Service Cloud and strong skills in Apex and Lightning Web Components. This mid-senior level role offers a full-time position in the Information Technology sector.