Salesforce Service Cloud Business Analyst

NielsenIQ; Durban; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading market research firm in Durban is seeking a Business Analyst to work closely with stakeholders in identifying and analyzing business needs. The ideal candidate has 4-7 years of experience, specifically with Salesforce Service Cloud, and a minimum of a BCom in Information Systems. This role is crucial for ensuring effective digital platform implementation to meet strategic goals.

Qualifications

• A Matric certificate and preferably a BCom in Information Systems, or similar qualification.
• 4-7 years as a business analyst, including 3 years with Salesforce Service Cloud.
• Salesforce Certified Service Cloud Consultant is highly preferred.

Responsibilities

• Work with stakeholders to identify and analyze business capabilities.
• Collaborate with teams in the specification and implementation of IT solutions.
• Ensure digital platforms achieve strategic goals.

Skills

Business analysis

Salesforce Service Cloud

Financial services knowledge

Education

BCom in Information Systems

Matric certificate

Tools

Salesforce

Job description

Company Description

About Us: TLT Appointing provides recruitment serves via a team of specialist recruitment consultants in the following areas Finance, HR, IT & Telecommunications, Financial Services, Engineering, FMCG & Retail, Consulting & Professional Services, Public Sector, Executive Search.

Job Description

Business analysts at --work with business stakeholders to identify and analyse the necessary business capabilities, including business processes, data requirements, user interfaces, and other system features. Furthermore, business analysts collaborate with project managers, technical architects, other business analysts, software development teams, and testing teams in the specification, design, and implementation of IT system solutions.

The aim is to ensure that ’ digital platforms effectively and efficiently achieve the strategic goals that the company sets for itself.

Qualifications

• A Matric certificate and preferably a BCom in Information Systems, or another similar high-quality tertiary education qualification such as a diploma or degree, are required.
• A recognised business analyst professional certification, such as the IIBA CBAP®, is desirable but not mandatory.

Required Experience and Salesforce Skills

• Experience: 4-7 years as a business analyst, including at least 3 years of hands‑on project work specifically with Salesforce Service Cloud. Experience in the financial services industry would be advantageous.

Certifications

• Salesforce Certified Service Cloud Consultant (Highly Preferred)
• Salesforce Certified Business Analyst (Preferred)