Salesforce Service Cloud (Agentforce) Developer

Africonology Solutions; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A dynamic technology firm in Johannesburg is looking for a Salesforce Service Cloud (Agentforce) Developer. The candidate will design and maintain solutions on the Salesforce platform, enhancing automation and customer service. Ideal applicants should have extensive Salesforce experience focused on Service Cloud and strong skills in Apex and Lightning Web Components. This mid-senior level role offers a full-time position in the Information Technology sector.

Qualifications

• 3-5+ years of Salesforce development experience with focus on Service Cloud / Agentforce.
• Familiarity with AI and automation features such as Einstein GPT.
• Knowledge of Salesforce security model and Agile methodologies.

Responsibilities

• Design, configure, and develop solutions within Salesforce Service Cloud.
• Integrate Salesforce with external systems using APIs.
• Provide technical support and documentation for deployments.

Skills

Apex

Lightning Web Components (LWC)

Visualforce

Salesforce APIs (REST / SOAP)

Omni-Channel

Service Cloud Voice

Salesforce Flow Builder

Integration with telephony, chat, or ticketing systems

Education

Bachelor's degree in Computer Science, Software Engineering, or related field

Job description

Salesforce Service Cloud (Agentforce) Developer Join to apply for the Salesforce Service Cloud (Agentforce) Developer role at Africonology Solutions .

Role Overview

The Salesforce Service Cloud (Agentforce) Developer is responsible for designing, building, and maintaining scalable, high-performance solutions on the Salesforce Service Cloud platform with a strong focus on Agentforce capabilities that enhance agent productivity, automation, and AI-driven customer service.

This role combines technical Salesforce expertise with a deep understanding of service processes, ensuring that customer service operations are streamlined through intelligent workflows, automations, and integrations.

Key Responsibilities

• Design, configure, and develop solutions within Salesforce Service Cloud and Agentforce to improve case management, omnichannel routing, and agent productivity.
• Develop and maintain Apex classes, triggers, Lightning Web Components (LWC), and Visualforce pages.
• Configure and optimize Omni-Channel, Agent Console, Service Cloud Voice, and Knowledge Base features.
• Build automation flows using Flow Builder, Process Builder, and Einstein Bots to enhance service efficiency.
• Integrate Salesforce with external systems using APIs, REST / SOAP web services, and middleware tools (e.g., Mulesoft).
• Implement Einstein GPT or other AI-driven features for intelligent case summarization and recommendation.
• Collaborate with business analysts and product owners to translate requirements into effective, scalable technical solutions.
• Conduct testing, code reviews, and participate in release management using DevOps tools (e.g., Copado, Gearset).
• Provide technical support and documentation for deployments and ongoing maintenance.

Requirements

Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).

3-5+ years of Salesforce development experience, with at least 2 years focused on Service Cloud / Agentforce.

Strong skills in:

• Apex
• Lightning Web Components (LWC)
• Visualforce
• SOQL / SOSL
• Salesforce APIs (REST / SOAP)
• Omni-Channel
• Case Management
• Service Console
• Service Cloud Voice
• Salesforce Flow Builder
• Process Automation tools
• Integration with telephony, chat, or ticketing systems

Familiarity with AI and automation features such as Einstein GPT, Einstein Bots, or predictive case routing.

Knowledge of Salesforce security model, deployment best practices, and Agile methodologies.

Preferred Certifications

• Salesforce Platform Developer I / II
• Salesforce Service Cloud Consultant
• Salesforce Omnichannel Specialist
• Einstein AI / Agentforce specialization (advantageous)

Nice-to-Have Skills

Experience with Salesforce Data Cloud, Field Service, or Experience Cloud.

Exposure to AI / ML tools or natural language processing within Salesforce.

Familiarity with KPI dashboards, Tableau CRM (Einstein Analytics), or Power BI integration.

Soft Skills

• Strong problem-solving and analytical mindset.
• Excellent communication and documentation skills.
• Ability to collaborate effectively with cross-functional and remote teams.
• Customer-first mindset with attention to detail and service excellence.

Job Details

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Information Technology

Industries : Financial Services and Insurance