Salesforce Business Analyst

Crayon Technologies Ltd; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading technology consulting firm in Johannesburg is seeking an experienced Salesforce Business Analyst to translate business needs into functional solutions. The ideal candidate will have over 5 years of experience, with at least 3 years focused on Salesforce. You will collaborate closely with stakeholders to enhance Salesforce functionality and ensure continuous improvement. Strong analytical skills and experience in Agile methodologies are essential for success in this role.

Qualifications

• 5 years of experience as a Business Analyst with 3+ years focused on Salesforce.
• Strong understanding of Salesforce platform capabilities.
• Experience with Salesforce configuration and administration.

Responsibilities

• Gather and analyze business requirements through workshops and interviews.
• Translate business requirements into functional specifications.
• Collaborate with stakeholders and technical teams.

Skills

Salesforce Sales Cloud

Salesforce Service Cloud

Agile methodologies

Analytical skills

Communication skills

Education

Salesforce Administrator (ADM) Certification

Tools

Jira

Confluence

Trello

Job description

How you'll role The Salesforce Business Analyst will be integral to the team, tasked with translating business needs into technical and functional Salesforce solutions.

Operating within the banking sector, this role demands a strategic thinker with extensive Salesforce expertise, capable of aligning business objectives with technological solutions, driving continuous improvements, and ensuring the platform evolves in step with changing business needs.

What you'll do

• Gather, document, and analyze business requirements through workshops, interviews, and observation.
• Translate business requirements into functional specifications and user stories.
• Serve as a liaison between business stakeholders and technical teams.
• Configure Salesforce objects, workflows, and approval processes.
• Drive and manage continuous improvement of Salesforce functionality and data integrity.
• Conduct gap analysis and propose Salesforce enhancements.
• Participate in planning, testing, training, and deployment of Salesforce solutions.
• Support data migrations, integrations, and system upgrades.
• Collaborate with Salesforce Developers and Admins to design solutions.
• Provide post-implementation support and user training.
• Maintain system documentation and training materials.

What you'll need

• 5 years of experience as a Business Analyst with at least 3 years focused on Salesforce.
• Strong understanding of Salesforce Sales Cloud, Service Cloud, and platform capabilities.
• Experience with Salesforce configuration and basic administration (no coding required).
• Proven experience writing user stories, acceptance criteria, and process flows.
• Excellent analytical and problem-solving skills.
• Strong communication skills with the ability to present complex ideas to non-technical stakeholders.
• Experience with Agile methodologies and tools such as Jira, Confluence, or Trello.
• Knowledge of data management and reporting within Salesforce.
• Salesforce Administrator (ADM) Certification (preferred).
• Experience with CPQ, Marketing Cloud, or other Salesforce modules is a plus.