Salesforce Administrator (Hermanus)

Datafin IT Recruitment; George; On-site; ZAR 300 000 - 500 000; Full time

Job summary

A leading recruitment agency is seeking a Salesforce Administrator in Hermanus. The role involves managing the Salesforce environment, customizing features, and driving workflow automation. Candidates should have a relevant degree and Salesforce Administrator Certification, alongside a minimum of three years of experience in Salesforce Administration. Competitive full-time opportunity with a focus on innovation and efficiency.

Qualifications

• Proven expertise in business and technical facets of Salesforce.
• Salesforce Administrator Certification.
• Minimum of 3 years experience in Salesforce Administration.

Responsibilities

• Serve as the primary system administrator for the Salesforce environment.
• Design, configure, customize and test business solutions on the platform.
• Maintain data integrity through deduplication, validation and cleansing.

Skills

Salesforce Administration

Problem-solving

Communication

Teamwork

Project Management

Education

Bachelor's degree in Computer Science, Information Systems or related field

Tools

Salesforce

Salesforce Inspector

Data Loader

Job description

DataFin was established in 1999. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business.

Duties & Responsibilities

Environment

An innovative leader in cross-border financial services based in Hermanus is seeking a Salesforce Administrator to take full ownership of their Salesforce environment. As the in‑house expert you will be responsible for customizing, configuring and developing the Salesforce platform using Apex, Visualforce and related technologies. You’ll drive initiatives to streamline workflows, automate processes and enhance platform performance ensuring Salesforce aligns with the organization’s broader strategic objectives. The ideal candidate brings a blend of technical and business acumen with a relevant tertiary qualification in Computer Science, Information Systems or a related field and holds a Salesforce Administrator Certification.

Duties

System Administration

• Serve as the primary system administrator for the Salesforce environment (Sales Cloud, Service Cloud, Experience Cloud).
• Internal user management including creation of accounts, profiles, permission sets and roles.
• Manage login policies, system security settings and field‑level security/sharing rules.
• Handle core administrative functions including workflows, reports, dashboards and routine system tasks.

Configuration & Development

• Design, configure, customize and test business solutions on the platform according to specifications and standards.
• Create and maintain custom objects, fields, page layouts, record types and apps.
• Build advanced automation solutions using Flows, Process Builder and Approval Processes where required.
• Configure and customize Digital Experiences (Experience Cloud) to align with business requirements.
• Maintain and/or troubleshoot existing Salesforce integrations with external systems using APIs, Web Services and AppExchange products.
• Adhere to architectural standards.

Data Modelling & Management

• Design and implement custom data models including objects, fields and relationships where standard Salesforce structures are insufficient.
• Import, export and update data using tools (Salesforce Inspector, Data Loader).
• Maintain data integrity through deduplication, validation and cleansing processes.
• Build and maintain advanced reports, dashboards and analytics for business decision‑making.

Automation

• Implement declarative automation (Flows, Apex, platform events).
• Evaluate and recommend software products based on functionality and value.
• Design and maintain Salesforce process automations to streamline business operations.

Testing

• Manage sandboxes (refreshes, seeding) and migration of master data.
• Prepare test cases, test data and test for quality.

System Maintenance & Upgrades

• Monitor system health, performance and error logs.
• Resolve configuration and system issues proactively.
• Manage releases, system upgrades and integrations with other platforms.
• Stay current with Salesforce releases, new features and best practices.

Security & Compliance

• Enforce data governance and compliance standards across the platform.
• Maintain security policies, role hierarchies, permission models and data sharing rules.
• Ensure adherence to company and regulatory compliance requirements.

Support & Training

• Provide first‑line technical support, troubleshoot issues and manage support tickets.
• Identify recurring issues and recommend long‑term solutions.
• Deliver training documentation and guidance to end‑users to drive adoption.
• Keep stakeholders updated on task progress in line with Agile methodologies.

Collaboration & Vendor Management

• Partner with developers and third‑party vendors on complex customizations and integrations.
• Collaborate with business stakeholders to gather requirements and translate them into scalable Salesforce solutions.
• Communicate and align with mobile app developers where Salesforce functionality integrates with apps.

Documentation & Reporting

• Create and maintain documentation on processes, policies and system configurations.
• Track time spent on tasks and report progress against deliverables.
• Maintain clear communication with stakeholders regarding development and release schedules.

General

• Deliver a configured CRM system on the Salesforce platform to meet business requirements.
• Ensure ease of maintenance by implementing best practices and architectural standards to limit customization.
• Enhance the CRM system to meet time, quality and cost expectations.

Compliance

• Comply with all company standard operating procedures (SOPs), policies, guidelines and procedures.
• Comply with all regulatory rules including but not limited to FSCA, FAIS and SARB (where relevant).

Requirements

• It is desirable that the candidate have proven expertise in both business and technical facets of the role including a relevant tertiary qualification in Computer Science, Information Systems or related field.
• Salesforce Administrator Certification (Salesforce Certified Administrator).
• Minimum of 3 years experience in Salesforce Administration and release management.
• Ability to solve problems and/or deliver innovative solutions.
• Ability to cope well under pressure and remain calm in dynamic situations is crucial.
• Ability to prioritise and focus on multiple tasks to achieve positive outcomes is crucial.
• Demonstrated ability to work independently and as part of a team.
• Ability to explain complex issues in easily understood language that conveys key messages successfully at all levels of the organization.

Attributes

• Managing Relationships
• Ability to plan and organize
• Sense of urgency
• Action Orientation
• Decision‑making
• Resilience
• Systems knowledge
• Product Knowledge
• Adaptability

While we would really like to respond to every application, should you not be contacted for this position within 10 working days, please consider your application unsuccessful.

Comments

When applying for jobs ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Apply here – e‑mail a Word copy of your CV to … and mention the reference number of the job.

Desired Experience & Qualification

Salesforce Administrator Hermanus

Required Experience : Unclear Seniority

Key Skills

Hadoop, Microsoft Windows Server, Windows, Apache, Linux, SAN, Shell Scripting, System Administration, Administrative Experience, Scripting, Oracle, Troubleshooting

Employment Type: Full‑Time

Experience: years

Vacancy: 1