Sales Team Leader - Performance Coach & KPI Driver

Concentrix - CA; KwaZulu-Natal; On-site; ZAR 240 000 - 300 000; Full time

Job summary

A leading call center company is looking for a Team Leader in Durban, South Africa. This role involves supervising call center associates, coaching for performance, and ensuring team meets contractual KPIs. Ideal candidates will have sales experience, strong communication skills, and the ability to mentor a team. The position requires a highly motivated individual willing to work a flexible schedule.

Qualifications

• Experience in a Team Leader role or similar.
• Highly motivated individual capable of developing team members.
• Willingness to work a flexible schedule.

Responsibilities

• Supervise call center associates and monitor attendance.
• Coach and develop direct reports regularly.
• Handle escalated customer calls and provide expertise.

Skills

Sales experience

Strong communication skills

Ability to lead team

Coaching and mentoring

Ability to work under pressure

Job description

A leading call center company is looking for a Team Leader in Durban, South Africa. This role involves supervising call center associates, coaching for performance, and ensuring team meets contractual KPIs. Ideal candidates will have sales experience, strong communication skills, and the ability to mentor a team. The position requires a highly motivated individual willing to work a flexible schedule.