Sales Team Lead

Makro South Africa; Mbombela; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading retail chain in South Africa is seeking a Sales Team Lead responsible for finding new opportunities and enhancing customer service excellence. The ideal candidate will have proven skills in sales management, market analysis, and staff coaching. This role involves achieving recruitment targets and developing strategies to drive profitability.

Qualifications

• 3 years in sales management position or proven managerial skills required.
• Experience in developing recruitment strategies and managing KPI's.
• Strong communication and coaching capabilities.

Responsibilities

• Achieve set recruitment targets and actively recruit new customers.
• Develop strategies to identify sales and profit opportunities.
• Train and develop staff, ensuring targets are met.

Skills

Sales Management

Customer Service Excellence

Market Analysis

Coaching and Development

Education

Minimum 3-year Marketing Diploma

Tools

SAP

CRM

Job description

Job Overview

We encourage people with disabilities to apply.

Summary: The Sales Team Lead is responsible to find new opportunities in the market place to deliver customer service excellence and increase Makro market share and profits through staff engagement.

Responsibilities

• Achieve set recruitment targets per store.
• Actively recruit new customers as per annual targets.
• Ensure customers are recruited based on the Business Development proposition in a professional manner.
• Facilitate opening of new cards, accounts and setting up customer to hand over to CRO.
• Ensure first experience of customer with Makro is professional, efficient and customer satisfaction upheld at all times.
• Analyse and interpret sales and market information to ensure volume/profit growth.
• Actively analyze market trends and sales environment to source sales/profit opportunities.
• Develop recruitment strategy for relevant market/geographical area.
• Identify key focus areas that will drive profitability.
• Manage and track KPI's relevant to the above.
• Communicate to all sales representatives what their daily/weekly/monthly sales targets are.
• Monitor weekly to see how far sales staff are compared to their set sales targets.
• Conduct monthly PITSTOPS with all sales staff to ensure action plans improve performance.
• Analyse daily sales and conduct daily morning meetings to communicate individual and store performance.
• Ensure all customer expectations and requirements are appropriately met and manage customer expectations.
• Provide excellent customer service and resolve complaints timeously.
• Communicate information to all sales staff by means of morning meetings and monthly PITSTOPS.
• Identify and implement new opportunities to grow the customer base.
• Assist in execution of the Business Development Sales Plan via market development.
• Suggest changes to price books, promotions, rebates and any other pricing as relevant.
• Assist in processes that enable sales staff to excel in customer service excellence.
• Apply sound financial principles in market development and investigate processes that can save costs.
• Manage expenses closely and report/suggest changes to optimize internal profitability.
• Provide sales staff with SAP/CRM reporting or other internal system to access customer information.
• Plan and facilitate the training and development of new staff.
• Set targets and/or performance standards with staff, monitor action plans to correct performance gaps.
• Ensure staff members are retained within the Department via appropriate work challenges.
• Develop a talent pool within the team/department.
• Re-evaluate the effectiveness of performance management agreements to meet business needs.
• Conduct monthly coaching, on-the-job coaching; identify and fill performance gaps.
• Build capability through coaching and collaboration.
• Collaborate with other departments and functions to optimize workflow.
• Investigate opportunities to increase sales staff performance and submit findings to the Business Development Sales Manager.
• Assess relevance of job descriptions and suggest changes as processes or market change.
• Meet and consult with key stakeholders to increase internal processes and reduce operational cost.

Qualifications

• Minimum 3-year Marketing Diploma.
• 1–3 years in sales management position or proven managerial skills.
• Competency Standards:
  • Live the values
  • Judgment
  • Customer / Member Centered
  • Planning & Improvement
  • Influence & Communicate
  • Culture, Diversity & Inclusion
  • Business and Route to Market Strategy
  • Product Knowledge
  • Competitor Knowledge
  • Price books
  • Pricing strategy and rebates
  • Return on Investment
  • Finance and Budgeting
  • Revenue Growth Management principles
  • SAP Order Generation process
  • Fulfilment model and process
  • Coaching principles
  • Company strategy and levers
  • Business and market development
  • Review and update

Employment Equity

Massmart is an equal opportunity employer and encourages all people including people with disabilities to apply for the role.