Sales & Support VA

TalentPop App; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading e-commerce support company is seeking a Sales and Support Virtual Assistant to provide exceptional customer service in a remote setting. The role includes engaging with customers via live chat, email, and phone to assist with inquiries and drive sales. Ideal candidates are tech-savvy, detail-oriented, and possess strong communication skills. The position offers performance-based raises, paid time off, and a collaborative team environment, making it a great opportunity for motivated individuals in e-commerce.

Benefits

Performance-based raises

Paid time off

Health stipend or coverage

Recognition bonuses

Remote setup

Qualifications

• Minimum of 1 year remote experience in sales, customer support, or virtual assistant roles.
• Excellent written and verbal communication skills in English.
• Ability to work independently in a remote, fast-paced environment.

Responsibilities

• Provide real-time support to customers via various channels.
• Recommend products and assist in purchase decisions.
• Manage order inquiries including shipping and tracking.

Skills

Sales experience

Customer service experience

Excellent communication skills

Tech-savvy

Detail-oriented

Proactive

Results-driven

Tools

Shopify

Gorgias

Zendesk

Job description

We're Hiring: Sales and Support Virtual Assistant (VA)

Remote | Full-Time | E-commerce Support

At TalentPop App, we partner with fast-growing e-commerce brands to deliver exceptional sales and customer support that drives conversions and builds loyalty. We are currently looking for a Sales and Support Virtual Assistant (VA) to join our remote team.

If you have a background in sales or customer service and are highly organized, tech-savvy, and motivated to help customers find the right solutions — this role may be a perfect fit.

What you’ll do

• Provide real-time support to customers via live chat, email, SMS, and phone
• Recommend products, assist in purchase decisions, and identify upsell/cross-sell opportunities
• Manage order inquiries, including shipping, tracking, returns, and refunds
• Update CRM tools and track customer interactions accurately
• Represent each e-commerce brand in a way that reflects their tone and values
• Share customer feedback and insights to improve sales processes
• Collaborate with internal teams to meet performance and service goals

Qualifications

• Minimum of 1 year remote/online experience in sales, customer support, or virtual assistant roles
• Excellent written and verbal communication skills in English
• Comfortable using platforms such as Shopify, Gorgias, Zendesk, or similar tools
• Ability to work independently in a remote, fast-paced environment
• Detail-oriented, proactive, and results-driven

Technical Requirements

• A personal PC or laptop with an i5 processor or higher
• A stable internet connection with a minimum of 15 Mbps upload and download speeds
• A quiet, professional workspace for calls

What We Offer

• Performance-based raises and commission opportunities
• Paid time off
• Monthly health stipend or HMO coverage (location-dependent)
• Recognition bonuses for outstanding performance
• 100% remote setup with a supportive, collaborative team environment
• Career development opportunities

Join us at TalentPop App and help shape the future of e-commerce sales and support. Apply today.