Sales Support Specialist

Abb Schweiz Ag; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An international software development company is seeking a Sales Support Specialist in Johannesburg. The role involves providing technical support, data analysis, and client-focused solutions for the Quintessence software, which enhances data integration for asset management. You will require strong SQL and Excel skills, along with a degree in a related field. Competitive monthly salary is offered with flexible working arrangements.

Qualifications

• 2+ years of experience in data analysis, modelling, and troubleshooting.
• Experience in financial services or asset management is an advantage.
• Ability to multitask and manage competing priorities.

Responsibilities

• Provide technical and analytical support for client implementations.
• Configure and implement Quintessence software for client environments.
• Build and maintain end-to-end data service solutions.

Skills

SQL

Excel

Python

Customer-focused mindset

Data analysis

Education

Degree in Statistics, Mathematics, Engineering, Informatics, or related field

Tools

Power BI

Tableau

SQL databases

Job description

• Sales Support Specialist in Johannesburg

Showing 27 Sales Support Specialist jobs in Johannesburg

Johannesburg, Gauteng The Legends Agency

Posted 18 days ago

Job Description

Play a key role in supporting clients with data-driven solutions in a growing international software company.
Remote (South Africa) | R18,000 R25,000 per month depending on experience | 8am5pm SAST

About Our Client
Our client is an international software development company, creator of Quintessence, a specialist data toolkit widely used by asset management firms in South Africa and now expanding into the UK. Their mission is to transform investment research processes through smarter data integration and modelling. The team is young, dynamic, and passionate about tackling complex data challenges while delivering customised solutions tailored to client needs.

The Role: Client Support Data Engineer
As a Client Support Data Engineer, you will provide technical and analytical support to ensure client implementations of Quintessence run smoothly and meet SLA requirements. You will work closely with both internal teams and clients, troubleshooting issues, managing data requirements, and building solutions that enhance reliability, efficiency, and usability. This is a client-facing technical role with significant opportunity to grow your expertise in financial data integration and analytics.

Key Responsibilities

Minimum 2 years of experience in data analysis, modelling, and troubleshooting

Configure and implement Quintessence software for client environments

Provide 2nd Tier client support, including data enhancements and issue resolution

Understand and manage client data requirements within the financial markets

Build and maintain end-to-end data service solutions and integrations

Develop queries combining multiple data sources while ensuring data integrity

Recommend improvements to data reliability, efficiency, and quality

Provide structured feedback to development teams on functionality and issues

Design user interfaces for data uploads and visualisation

About You

2+ years of experience working with data in a technical support or engineering role

Degree in Statistics, Mathematics, Engineering, Informatics, or related field

Strong SQL and Excel skills, plus experience in a programming language such as Python (essential)

Exposure to data visualisation tools (Power BI, Tableau, or QlikView) (advantageous)

Knowledge of APIs, ETL processes, or data warehousing (advantageous)

Background in financial services or asset management (distinct advantage)

Client-focused mindset with excellent communication skills

Ability to multitask, manage competing priorities, and meet deadlines

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Customer Service Representative

Braamfontein, Gauteng R200000 - R250000 Y City Gym Investments Pty Ltd

Posted today

Job Description

We're looking for a Customer Service Representative who's motivated, outgoing, and passionate about people.

What You'll Do

• Be the first friendly face and welcoming voice in person.
• Provide exceptional service to members and guests, ensuring every experience is smooth, inspiring, and unforgettable.
• Support with memberships, check‑ins and inquiries.
• Help keep the energy high — contribute to a culture that celebrates fitness, music, and creativity.
• Work alongside a driven team to help build our brand and community.
• Learn and grow — with opportunities to take on leadership or creative roles as you develop.

Who You Are

• Positive, energetic, and people-focused — you light up a room.
• Fitness‑minded and culture‑aware — you vibe with music, fashion, and the energy of youth culture.
• Highly motivated and eager to grow — you take initiative and thrive in dynamic environments.
• A strong communicator with great organisational skills.
• Previous customer service or front desk experience is a plus (but attitude and passion come first).

Why You'll Love Working with Us

• Work in an environment that's vibrant, creative, and inspiring.
• Be part of a community that values teamwork, culture, and personal development.
• Access to events, fitness sessions, and creative collaborations.
• Real opportunities to grow within the brand — we promote from within.

Job Type: Part‑time

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Customer Service Manager

2196 Johannesburg, Gauteng Initiate International

Posted 416 days ago

Job Description

Permanent

The company is seeking an experienced and dynamic Customer Service Manager to lead and inspire their customer service team in Johannesburg. The ideal candidate will be passionate about delivering exceptional customer experiences, possess a deep understanding of the iGaming industry, and have a proven track record of managing and developing high‑performing teams.

Your key job responsibilities as the Customer Service Manager in Johannesburg will include:

Lead, motivate, and manage the customer service team to ensure high levels of performance and customer satisfaction. Oversee the resolution of customer inquiries, complaints, and issues in a timely and effective manner across multiple channels (email, chat, phone). Develop and implement training programs to enhance the skills and knowledge of the customer service team. Monitor and evaluate team performance, providing regular feedback, coaching, and performance reviews. Identify areas for improvement in customer service processes and implement strategies to enhance efficiency and customer satisfaction. Work closely with other departments (e.g., Marketing, Product, IT) to ensure a seamless customer experience and address any service‑related issues. Prepare and present regular reports on customer service performance metrics, trends, and insights to senior management. Ensure compliance with industry regulations and company policies, maintaining the highest standards of integrity and professionalism. Manage and resolve any escalated customer issues or crises, ensuring minimal impact on the customer experience and company reputation.

Requirements

Minimum of 5 years of experience in a customer service management role, preferably within the iGaming industry.

Must have experience working in MGA or UKGC markets.

Bachelor’s degree in Business, Management, or a related field.

Strong leadership and team management skills.

Excellent communication and interpersonal skills.

Ability to handle high‑pressure situations and make decisions quickly.

Proficiency in customer service software and CRM systems.

Analytical skills to interpret data and make informed decisions.

Customer‑focused with a passion for delivering exceptional service.

Strong problem‑solving abilities.

Highly organized with strong attention to detail.

Flexible and adaptable to changing business needs.

Candidates who are results‑driven leaders with a passion for customer service and a deep understanding of the iGaming industry are encouraged to apply. Please submit a resume for this role.

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Customer Service Support (Alrode)

Johannesburg, Gauteng Swift Human Resources

Posted 24 days ago

Job Description

Position available for a Customer Service Support Consultant based in Alrode. Should have: Tertiary / Trade qualification with suitable industry experience. Kindly apply if you meet the minimum requirements. Should you not hear back from us within 2 weeks consider your application as unsuccessful.

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Johannesburg, Gauteng Elite Search

Posted 8 days ago

Job Description

The role
Support Senior Advisors with client renewals, reports, and presentations
Manage daily administrative tasks and client communications
Assist with credit limit applications, claims, and policy updates
Maintain accurate client records and monitor compliance
Track renewals, overdue debts, and risk concerns
Prepare reports and trackers for management review

Requirements:
Matric (Grade 12) required; tertiary qualification in Business, Finance, or Insurance advantageous
2 - 3 years experience in insurance (commercial), banking (commercial), or financial services administration (commercial)
Strong organisational skills, attention to detail, and ability to manage multiple priorities
Excellent communication and client service skills
Comfortable with data, documents, reporting, and CRM systems
Must have exposure to trade credit or commercial insurance
FAIS compliant: RE5

If you are wanting to work in a supportive, collaborative, and growth‑oriented environment where you can gain hands‑on exposure to trade credit insurance products and client management, then this role is for you! You will have a clear career path with potential to grow into an Advisor role and be part of a professional yet approachable team that values people first.

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Posted today

Job Description

NOW HIRING: High‑Energy Customer / Sales Specialists
Base Pay: $1,000/month
Bonus Potential: Earn up to an extra $1,000/month
Are you a natural communicator who thrives in fast‑paced, customer‑facing environments? Whether you've mastered the phones in a call center or driven results face‑to‑face in retail or sales — we want YOU on our winning team.

What You’ll Bring:

• 12+ months customer service experience (with at least 6 months in sales)
• A proven track record of hitting targets and delighting customers
• A strong, confident, and engaging phone presence
• Resilience, adaptability, and professionalism under pressure
• Flexibility to work shifts between 3pm – 3am SAST (aligned with Canadian business hours)
• Bonus points: International customer service experience

What You’ll Get:

• Performance bonuses up to 1,000/month
• Career growth with continuous training and development
• A high‑energy, supportive team environment where top performers shine

This is more than just a job — it's a career launchpad for ambitious, customer‑obsessed professionals ready to grow.

Ready to Apply?
Send your resume + short 2–3 min intro video to:
Subject line: Agent Application – Your Name

Job Type: Full‑time

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Head of Customer Service

2000 Johannesburg, Gauteng Initiate International

Posted 271 days ago

Job Description

Permanent

Are you ready to lead and shape the future of customer service in the iGaming industry? Join a leading iGaming company as the Head of Customer Service, where you’ll drive excellence, innovation, and customer‑centric strategies. You will play a crucial role in ensuring customer satisfaction and enhancing the overall user experience. If you’re a dynamic and strategic leader looking for a career‑defining opportunity, then this is the job for you.

Your key job responsibilities as the Head of Customer Service in Johannesburg will include:

Supervise day‑to‑day operations in the customer services department including hiring, training, and performance management. Monitor customer interactions and ensure high levels of customer satisfaction. Maintain consistent and excellent customer support standards. Develop and implement customer service strategies to enhance customer satisfaction and loyalty and ensuring alignment to the company’s overall business goals. Manage and create effective customer service procedures, policies, and standards. Efficiently manage and motivate customer service agents, promoting rapport building with the team and its customers. Optimise response times to inquiries and provide timely resolutions. Ensure adherence to regulations and responsible gambling practices. Foster effective collaboration with other departments to gather customer feedback and improve the overall user experience and implement customer‑centric initiatives. Track key performance indicators and generate insightful reports for management. Identify customer service trends and recommend improvements by staying up to date with the best practices in customer service globally. Provide ongoing training and development opportunities for the team.

Requirements

Good working knowledge of the online gaming industry. Customer Support management experience required including experience in the setup of a call centre. Working knowledge of customer service software, databases, and tools. Ability to think strategically and lead effectively. Availability for shift work, including weekends and public holidays. Customer service software proficiency. Working knowledge of CS databases and tools. Proficiency in data analysis.

Desirable Criteria:
Experience in responsible gambling and problem gambling analysis
Experience in customer interaction with problem gamblers
Awareness of fraud prevention and anti‑money laundering measures

If you meet the above requirements for this Head of Customer Service job in Johannesburg, we would like to hear from you.

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Job title

Location

Posted today

Job Description

Sandvik Mining and Rock Solutions is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. We are proud to be recognized on the Forbes Top 50 Global Employers List.

The role
To focus on the sales and inventory management of the product lines (Ground

Engaging Tools (GET), Buckets and Fire Suppression) by being a key interface between the key internal and external stakeholders. Managing the portfolio with regular updates on competitor activity and progress on the development plan for sustainable growth. Working with the sales teams to develop a sales funnel that will meet or exceed that the sales targets that have been set for the portfolio.

Key Performance Areas

• Be the key contact between regional Sales teams and Divisional Portfolio teams to support portfolio offerings locally.
• Avail and distribute all relevant portfolio offering information (including offering make up and combinations, technical material, marketing/branding material etc.) to sales teams in a timely way.
• Support Business Line with strategic business plan and implementation thereof in collaboration with the sales force and the operations team.
• Liaise between sales teams and portfolio teams on any queries related to portfolio offerings.
• Align with regional pricing team to ensure pricing for each offering is within pricing guidelines as part of the quoting process.
• Manage changes and updates to portfolio specifications after initial introduction to Sales Areas.
• Provide training and updates to sales personnel to transfer knowledge and understanding of portfolio offering.
• Manage a team of technicians who specialise in GET, Buckets and Fire Suppression.

Your Profile

• Bachelors' Degree or 3-year Diploma (business or commercial)
• At least 3 years' experience in a sales or customer service environment
• 1 - 2 years Supervisory experience
• Knowledge of Aftermarket parts, components and products
• Understanding and knowledge of sales tools and processes
• High level of professionalism, honesty, and integrity
• Ability to positivity influence stakeholders
• Ability to organize, prioritize and complete multiple tasks under tight time constraints
• Good time management, prioritizing, and organizing skills.
• Flexible, and self‑motivated with demonstrated initiative and independence.
• Ability to troubleshoot, identify and initiate solutions.
• Ability to communicate effectively with stakeholders
• Excellent written and verbal communication skills both face‑to‑face and virtually
• Valid driver's licence

How To Apply

Please apply online through Workday (ESS) or access the Sandvik website.

Applications close: 10 October 2025. Please note that, should you not receive any response from us within 14 days, your application has been unsuccessful. We, however, thank you for your interest in our company.

Sandvik is an equal opportunity employer, striving for practices and programs that are bias free and in which employees are treated fairly to ensure fair opportunity with the best outcome for every individual securing no discrimination on grounds including but not limited to, age, gender, gender expression, race, ethnicity, language, religion, sexual orientation, or disability. To ensure an inclusive, equitable and diverse work environment where people can develop and perform well, our focus areas are: great leadership, lifelong learning & development, career opportunities & open job market and safe & fair work environment.

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Kempton Park, Gauteng R104000 - R130878 Y Sandvik Coromant

Posted today

Job Description

At Sandvik Rock Processing, we're passionate about development and advanced technology, and we always aim to offer the best possible experience for our customers in a sustainable way. It's a mission that takes commitment, but as an industry leader we aim for nothing but excellence in everything we do.

We are looking for a an ambitious, and results oriented individual to join our team as our Sales Support Specialist.

The role will report into the Aftermarket Manager - Screening Solutions - Africa. The role will be based from our offices in Kempton Park, Spartan.

Purpose of the role:
The job responsibilities:

• Price lists and price management for key contracts (updates and profitability analysis).
• Pricing support to increase number of service contracts.
• Installed based and