Sales Support Lead: Call Center & Growth

Workforce Staffing - Gauteng; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic partner in South Africa is looking for a Sales Support to manage daily operations of the call center. The ideal candidate will have a proven track record in sales, strong leadership skills, and excellent communication abilities. Responsibilities include developing sales strategies, training staff, and ensuring high-quality customer service. This role is integral to achieving sales targets and enhancing customer satisfaction.

Qualifications

• Proven experience in managing a call center within a sales environment.
• Strong leadership and motivational skills to inspire a team.
• Excellent interpersonal skills to provide excellent customer service.

Responsibilities

• Manage daily operations of the call center department.
• Develop strategies to increase sales and meet targets.
• Train and coach call center staff for performance improvements.
• Monitor call center performance and ensure customer service quality.
• Collaborate across departments to ensure customer satisfaction.

Skills

Excellent communication skills

Leadership skills

Negotiation skills

Ability to analyze data

Interpersonal skills

Ability to work in a fast-paced environment

Education

Proven experience as a Call Center Manager or similar role

Experience with Pastel and call center software

Tools

Microsoft Office

Job description

A dynamic partner in South Africa is looking for a Sales Support to manage daily operations of the call center. The ideal candidate will have a proven track record in sales, strong leadership skills, and excellent communication abilities. Responsibilities include developing sales strategies, training staff, and ensuring high-quality customer service. This role is integral to achieving sales targets and enhancing customer satisfaction.