Sales Support & Customer Care Specialist

HR Genie; South Africa; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A customer service organization is seeking a Sales Support Clerk in South Africa. The role involves providing support to customers, responding to enquiries, and managing customer records. Ideal candidates will have a Matric qualification, customer service experience, and proficiency in MS applications. This is an excellent opportunity for individuals with strong problem-solving and communication skills.

Qualifications

• 1-2 years experience in a customer service or call centre environment.
• Proficient in all MS applications.
• SAP experience will be an advantage.

Responsibilities

• Respond to customer enquiries via phone, email, and in-person.
• Liaise with customers and process orders received.
• Resolve customer complaints and issues effectively.

Skills

Excellent communication skills

Problem-solving ability

Customer focus

Adaptability

Time management

Education

Matric

Customer services diploma

Tools

SAP

MS applications

Job description

A customer service organization is seeking a Sales Support Clerk in South Africa. The role involves providing support to customers, responding to enquiries, and managing customer records. Ideal candidates will have a Matric qualification, customer service experience, and proficiency in MS applications. This is an excellent opportunity for individuals with strong problem-solving and communication skills.