Sales Support Clerk

Compass; KwaZulu-Natal; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A customer-focused company in KwaZulu-Natal is seeking a Sales Support Clerk to assist customers efficiently. Responsibilities include responding to enquiries, processing orders, and resolving complaints. Ideal candidates should have strong communication skills and some experience in customer service. A matric qualification and customer service diploma are preferred. SAP knowledge is advantageous. This position offers the chance to contribute to a supportive team environment.

Qualifications

• 1 – 2 years experience in a customer service / call centre environment.
• Benefits from having customer services diploma or relevant qualifications.

Responsibilities

• Respond to customer enquiries via email and in-person.
• Process orders and manage customer records.
• Resolve customer complaints and provide timely solutions.
• Collaborate with departments to address customer concerns.
• Perform administrative duties as needed.

Skills

Excellent communication skills

Problem-solving ability

Customer focus

Attention to detail

Education

Matric

Customer services diploma

Tools

SAP

MS applications

Job description

The Sales Support Clerk is responsible for providing support to customers, ensuring their needs are met efficiently and effectively. The clerk will handle various enquiries, assist with registration processes, and facilitate communication between customers and the company. The ideal candidate will possess excellent communication skills, a friendly demeanour, and a strong ability to problem-solve.

Key Responsibilities

• Respond to customer enquiries via , email, and in-person in a friendly and professional manner.
• Liaises with customers / prospects / all Compass personnel
• Process orders received (stock orders and service orders).
• Manage customer records and ensure data is kept up to date in the system.
• Resolve customer complaints and issues effectively, providing solutions in a timely manner.
• Collaborate with other departments to address customer concerns and follow up on outstanding issues.
• Maintain knowledge of company products and services to provide accurate information to customers.
• Monitor customer feedback and report trends to management for continuous improvement.
• Perform administrative duties as assigned, including filing, data entry, and maintaining a neat and organized workspace.

Qualifications and Experience

• Matric and customer services diploma or any other relevant qualifications will be advantageous.
• 1 – 2 Experience in a customer service / call centre environment
• SAP experience will be advantageous
• Proficient in all MS applications.

Special Competencies

• Adaptability
• Ability to prioritise and work independently
• Administration
• Communication and visibility
• Continous improvement
• Customer focus
• High attention to detail
• Initiative
• Managing work and team
• Persuasiveness / sales ability
• Planning and organising
• Practical learning
• Quality orientation
• Record keeping
• Time management
• Tenacity
• Technical / professional knowledge