Sales Support

University Of Fort Hare; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An educational institution in Durban is seeking a Sales Support Administrator to coordinate promotional execution and manage administrative functions. The ideal candidate will have 2-3 years of experience in sales support roles, strong organizational skills, and proficiency in MS Office. Responsibilities include tracking promotional activities and maintaining system management. This position is office-based.

Qualifications

• Minimum 2–3 years' experience in sales support or administrative role.
• Experience in promotional coordination.
• Experience with internal tracking systems.

Responsibilities

• Coordinate and track promotional execution.
• Maintain and update promotional grids.
• Create and manage tracking documents.
• Administer support functions and maintain files.
• Manage company's 2-Way system.
• Follow up on order-related queries.

Skills

Strong administrative skills

Excellent communication

Analytical skills

MS Office proficiency

Attention to detail

Education

Relevant diploma or certificate in Sales Administration, Marketing, or Business Management

Tools

MS Excel

MS Outlook

MS Word

2-Way system

Job description

Job Title : Sales Support (Administrator)Region : DurbanJob Type : Office BasedJob purpose : Co-ordinate and track promotional execution as well as control all admin functions relating to the channel

Key Responsibilities

1. Promotional Execution (Adhoc and Paid Promotions)

Track promotional activity to ensure execution meets set deadlines.

Verify that field staff submit accurate POP objectives for each promotion.

Load promotions onto the 2-Way system according to management deadlines.

Conduct pre-launch checks (three days before start date) to ensure promotions are on track.

Communicate any issues or delays to the Channel Manager.

Send store lists for POS (Point of Sale) deliveries to the POS Department when required.

2. Promotional Grid Management

Maintain and update the promotional grid with accurate information received from principals.

Report any promotional non-compliance to the Channel Manager.

Update the promotional grid weekly and circulate it to all field staff and management.

3. Tracking and Reporting

Create and manage tracking documents related to distribution, NPD (New Product Development), sales, and free stock drives.

Provide feedback and circulate tracking documents as per management deadlines.

Ensure all submitted information is accurate and supported by written or photographic proof.

4. Administrative Support

Manage and maintain all principal files.

File orders, contact reports, and principal information systematically.

Create deal sheets using pricing provided by management and circulate to field staff and management.

Coordinate and compile monthly brag albums as per allocated principals to showcase promotional execution and brand visibility.

6. System Management (2-Way)

Manage and oversee the company's 2-Way system across the business.

Issue new passwords and email credentials for new employees.

Address and elevate system-related queries to 2-Way management.

Manage and update scorecards, ensuring relevant stakeholders are informed.

Attend all scheduled 2-Way meetings.

7. AS System Support

Follow up on all order-related queries placed via the Smollan call centre.

Submit reports and information requested from the AS system accurately and timeously.

Skills and Competencies

Strong administrative and organisational skills

High attention to detail and accuracy

Excellent communication and coordination abilities

Proficient in MS Office (Excel, Outlook, Word) and internal systems (2-Way, AS advantageous)

Ability to work under pressure and meet deadlines

Analytical and reporting skills

Qualifications and Experience

Relevant diploma or certificate in Sales Administration, Marketing, or Business Management (advantageous)

Minimum 2–3 years' experience in a sales support, promotional coordination, or administrative role within an FMCG or similar environment

Experience with internal tracking systems and promotional execution