Sales & Service Excellence Manager

Time Personnel; Somerset West; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global customer service firm based in Somerset West is seeking a Sales Customer Service Manager. The ideal candidate will lead and develop a dynamic help desk team, significantly uplift service standards, and drive results. Requirements include a degree or diploma in a relevant field and 3-5 years of managerial experience in customer service. The role demands strong leadership, effective communication, and a passion for mentoring teams. This position offers a vibrant environment focused on continuous improvement.

Qualifications

• 3-5 years of experience in managing sales, customer service, technical support or help desk teams.
• Track record of achieving service targets, or demonstrable success in prior sales/customer-service roles.
• Strong leadership and communication skills.

Responsibilities

• Lead, mentor, and develop the help desk team to ensure high levels of performance and morale.
• Set clear expectations and KPIs for help desk staff, holding them accountable.
• Build a culture of professionalism, accountability, and continuous improvement.

Skills

Leadership

Communication

Proactive mindset

Problem-solving

Education

Matric, bachelor's degree / Diploma in a relevant field

Job description

A global customer service firm based in Somerset West is seeking a Sales Customer Service Manager. The ideal candidate will lead and develop a dynamic help desk team, significantly uplift service standards, and drive results. Requirements include a degree or diploma in a relevant field and 3-5 years of managerial experience in customer service. The role demands strong leadership, effective communication, and a passion for mentoring teams. This position offers a vibrant environment focused on continuous improvement.