Sales Order Processing Clerk

Oryx Desert Salt; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A company in the FMCG industry is seeking a Sales Order Processing Clerk in Cape Town. The ideal candidate will have 3-5 years experience in sales administration and must be fluent in English and Afrikaans. Responsibilities include managing customer orders in Odoo and ensuring customer accounts are up to date. The role offers opportunities for growth within a vibrant team.

Qualifications

• 3-5 years of previous experience in tele-sales, customer service or a sales-driven role.
• Ability to build relationships over the phone.
• Self-confident and motivated individual.

Responsibilities

• Load new customers on Odoo keeping records updated.
• Process sales orders accurately within 24 hours.
• Invoice all orders received by 1pm.

Skills

Fluent in English and Afrikaans

Strong communication skills

Attention to detail

Proactive and reliable

Tools

Microsoft Office Suite

Odoo

Retail chain portals

Job description

Overview

Exciting career opportunity for a sales order processing clerk. Are you an energetic and self‑motivated individual with a passion for sales?

Do you thrive in a client‑facing role and have a knack for handling fast‑paced environments?

We have the perfect opportunity for you. If you have 3‑5 years of experience in internal sales or sales administration, preferably within the FMCG industry, then we want to hear from you. This is your chance to grow within a vibrant team while building and maintaining strong client relationships.

If you're driven, detail‑oriented, and ready to take on new challenges, this role is for you.

Responsibilities

• Loading new customers accurately onto Odoo ensuring all required fields are completed and kept up to date.
• Reviewing sales orders or contracts received via the orders email address to confirm the details are correct and process on Odoo within 24 hours.
• Accurately invoice all orders received by 1pm and handover to dispatch for picking.
• Communicate to customers and sales reps if items are out of stock and orders can't be fulfilled.
• Daily activity checking on retail portals eg Woolworths, PnP, Shoprite etc.
• Ensuring that customers stay within their credit limit and withhold further orders for customers with overdue balances until payment is received or approved by the CEO.
• Flag customers who exceed their credit limit and communicate this with the sales rep and management team.

Qualifications

• Fluent in both English and Afrikaans.
• Strong communication skills, persistence, and the ability to build relationships over the phone.
• Self‑confident and motivated.
• Proactive, reliable, and always strive for success.
• High attention to detail.
• Accuracy is key, especially when capturing orders and managing client details.
• 3‑5 years of previous experience in tele‑sales, customer service or a sales‑driven role.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Experience and proficiency on retail chain portals is essential.