Sales Operations Co-Ordinator

Zenzero; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A dynamic IT Managed Service Provider in Cape Town is seeking a detail-oriented Sales Operations Coordinator to support the sales team. The ideal candidate will have experience in sales support, strong IT product knowledge, and proficiency in CRM systems. Responsibilities include quote generation, client renewals management, and vendor coordination. This role demands excellent organisational skills and the ability to work independently.

Qualifications

• Previous experience in a sales support or operations role, ideally within an IT MSP or technology reseller.
• Strong understanding of IT products and services (hardware, software, cloud solutions).
• Proficiency in CRM systems and quoting tools.
• Excellent attention to detail and organisational skills.
• Strong communication and stakeholder management abilities.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Prepare and issue accurate quotes for hardware, software, and services based on sales team requests.
• Track and manage contract and subscription renewals for existing clients.
• Register deals with vendors to secure pricing advantages.
• Maintain CRM records with accurate quote, renewal, and deal registration data.

Skills

Sales support experience

Understanding of IT products

CRM proficiency

Attention to detail

Communication skills

Organisational skills

Stakeholder management

Ability to manage priorities

Tools

Salesforce

HubSpot

Job description

Job Overview

We are seeking a detail-oriented and proactive Sales Operations Coordinator to support our dynamic sales team within a fast-paced IT Managed Service Provider (MSP) environment.

Key Responsibilities

• Quote Generation & Sales Support
  • Prepare and issue accurate quotes for hardware, software, and services based on sales team requests.
  • Liaise with vendors and distributors to obtain pricing and availability.
  • Ensure quotes align with client requirements and company margin targets.
• Client Renewals Management
  • Track and manage contract and subscription renewals for existing clients.
  • Coordinate with account managers to ensure timely communication with clients regarding upcoming renewals.
  • Maintain renewal schedules and proactively flag opportunities for upsell or cross‑sell.
• Deal Registration & Vendor Coordination
  • Register deals with vendors to secure pricing advantages and promotional incentives.
  • Monitor deal registration statuses and ensure compliance with vendor requirements.
  • Maintain relationships with vendor account managers and elevate issues when needed.
• Sales Operations & Administration
  • Maintain CRM records with accurate quote, renewal, and deal registration data.
  • Support reporting and forecasting activities by providing timely and accurate data.

Skills & Experience Required

• Previous experience in a sales support or operations role, ideally within an IT MSP or technology reseller.
• Strong understanding of IT products and services (hardware, software, cloud solutions).
• Proficiency in CRM systems (e.g., Salesforce, HubSpot) and quoting tools.
• Excellent attention to detail and organisational skills.
• Strong communication and stakeholder management abilities.
• Ability to work independently and manage multiple priorities.

Desirable Qualifications

• Experience with vendor portals (e.g., Microsoft, Cisco, HP, Dell).
• Familiarity with procurement and licensing models (e.g., SaaS, perpetual, subscription).