Sales Operations Analyst

LexisNexis; Sandton; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading legal services provider in Sandton seeks a detail-oriented Sales Operations Analyst to optimize sales processes and support revenue generation. The ideal candidate will analyze sales data, manage CRM systems, and collaborate across teams to enhance sales performance. Critical skills include expertise in CRM platforms like Salesforce and strong analytical abilities. The role offers extensive benefits including medical aid and a retirement plan.

Benefits

Medical Aid

Retirement Plan inclusive of Risk Benefits

Modern family benefits

Study Leave

Qualifications

• Experience in Sales Operations, Business Analytics, or related roles.
• Proficiency in CRM platforms and BI tools.
• Strong command of Excel, including pivot tables and data modeling.
• Ability to manage multiple projects and stakeholders concurrently.

Responsibilities

• Analyze and interpret sales data to identify trends and opportunities.
• Partner with Sales Leaders on forecasting and pipeline analysis.
• Identify inefficiencies in the sales process and recommend improvements.
• Manage and optimize CRM and system tools ensuring accurate data.

Skills

Sales Operations

Business Analytics

CRM platforms

Power BI

Tableau

Excel

Analytical skills

Organizational skills

Communication skills

Tools

Salesforce

Power BI

Tableau

Job description

About Our Team

LexisNexis Legal & Professional serves customers in over 150 countries with 11,800 employees worldwide. As part of RELX, we provide information-based analytics and decision tools for professional and business customers. We lead in deploying AI and advanced technologies to improve productivity and transform the legal market, using ethical and powerful generative AI solutions tailored to each legal use case.

About the role

We are looking for a detail-oriented Sales Operations Analyst to join our Sales Enablement team. This role focuses on optimizing the sales process, driving data-informed strategies, and supporting revenue generation through reporting, analysis, and systems improvement. You will work cross-functionally to provide actionable insights that enhance sales performance.

Key Responsibilities

• Analyze and interpret sales data to identify trends, gaps, and opportunities. Develop and maintain dashboards, reports, and performance KPIs to support leadership decisions.


• Partner with Sales Leaders on forecasting and pipeline analysis to support strategic decision-making.


• Identify inefficiencies in the sales process and recommend operational improvements.


• Manage and optimize CRM and system tools (e.g., Salesforce) ensuring accurate data and user adoption.


• Monitor and report on compensation plans, quotas, and performance incentives, leveraging automation to improve accuracy and efficiency.


• Contribute to strategic planning and quarterly business reviews.


• Collaborate with cross-functional teams (e.g., Marketing, Finance, Customer Success) to align on go-to-market initiatives.

Qualifications

• Experience in Sales Operations, Business Analytics, or related roles.


• Proficiency in CRM platforms (e.g., Salesforce) and BI tools (e.g., Power BI, Tableau).


• Strong command of Excel (e.g., pivot tables, data modeling). Excellent analytical, organizational, and communication skills.


• Ability to manage multiple projects and stakeholders concurrently. Ability to undertake ad hoc analyses and responsibilities as required.


• Commitment to continuous learning and improvement.


• Ability to work effectively in a diverse and inclusive team environment

Benefits

• Medical Aid


• Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)


• Modern family benefits, including adoption and surrogacy


• Study Leave

About The Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.