Sales Manager : Cic

Smollan; Pretoria; On-site; ZAR 600 000 - 900 000; Full time

Job summary

A leading retail and sales management company in Pretoria seeks an experienced Sales Manager for its Customer Interaction Centre. The role involves overseeing team operations and driving sales growth through customer engagement, necessitating strong knowledge of South African financial regulations and 5+ years in sales management within financial services. Ideal candidates will possess exceptional leadership skills and a proven track record in fostering compliance and customer satisfaction.

Qualifications

• 5+ years’ experience in a contact centre sales management role.
• Demonstrated ability to drive revenue growth while ensuring compliance.
• Strong knowledge of South African consumer financial behaviour.

Responsibilities

• Oversee day-to-day operations and manage a high-performing team.
• Drive sales growth through exceptional customer engagement.
• Monitor and analyse sales metrics and forecasting.

Skills

Sales team leadership

CRM systems proficiency

Regulatory compliance knowledge

Financial advisory skills

Customer engagement strategies

Education

Bachelor’s degree in finance, Accounting, Customer marketing or related field

Job description

We are seeking a dynamic and results-driven Sales Manager in our Customer Interaction Centre cluster.

The successful incumbent will be responsible for overseeing the day-to-day operations, managing a high-performing team and driving sales growth through exceptional customer engagement.

Key Deliverables

• Strong understanding of FSCA regulations (Financial Advisory and Intermediary Services Act)
• National Credit Act (NCA) compliance for lending products
• Protection of Personal Information Act (POPIA) and data privacy best practices
• Ethical sales practices in insurance, banking, and credit sales
• Ability to interpret sales performance reports, customer financial data and market trends to inform strategic decisions
• Proficiency in CRM systems, predictive analytics, and AI-driven sales optimisation tools
• Strong knowledge of South African consumer financial behaviour, including credit affordability, investment trends and insurance needs
• Experience selling financial products responsibly and transparently, ensuring customers understand their financial commitments
• Proven ability to lead, inspire and develop high-performing sales teams within a regulated financial services environment
• Strong experience in designing and implementing sales incentive structures that balance revenue growth and compliance integrity
• Ensure effective allocation of resources in line with budgets to ensure customer satisfaction
• Identify and implement efficiency measures to maximise sales performance and control costs
• Monitor and analyse sales metrics, sales pipeline and forecasting with accurate reporting
• Identify, assess, and mitigate risks associated with new and existing clients
• Cultivate and maintain strong relationships with key clients and stakeholders
• Ensure strong customer service levels are maintained to ensure customer / client satisfaction and retention
• Address all escalated matters and devise effective solutions

Qualifications

• Bachelor’s degree in finance, Accounting, Customer marketing or a related field
• 5+ years’ experience in a contact centre sales management role, preferably in banking, insurance, credit, or financial advisory services
• Demonstrated ability to drive revenue growth while ensuring compliance with South African financial regulations
• Regulatory and Client expertisePR