The Sales Manager is responsible for generating business and student enrolment. They will play a pivotal role in acquiring business and driving revenue and growth for the College. They will need to have a strategic and very proactive hands-on approach to achieve these goals.
KEY FOCUS AREAS
Sales - Domestic and International
Domestic & international business development – Actively develop new relationships to acquire business for the College and Nakavango. Engage through email, phone calls, and face-to-face meetings to keep top of mind with each agent.
- Lead Generation: Develop and implement a robust lead generation strategy to attract potential students, agents, sponsors, and partners. This includes developing partnerships, marketing campaigns, networking, attending trade shows, and relationship building.
- Sales Strategy Development: Create and execute a sales strategy aligned with the college’s goals, including setting targets, identifying markets, and refining processes.
- Market Research and Analysis: Stay updated on industry trends and competitors. Conduct market research to identify opportunities and threats, and communicate insights to the team.
- Identifying Prospects: Build a database to identify potential donors, philanthropists, and corporate entities for sponsorships.
- Corporate Social Investment (CSI): Understand CSI goals of corporate partners and tailor offerings for mutual benefit.
- Sales Process Improvement: Continuously review and optimize the sales process to increase conversion rates.
- Customer Relationship Management: Implement and manage a CRM system to track and leverage leads and prospects.
- Sales Collateral: Develop materials like brochures and presentations to communicate value propositions.
- Forecasting and Reporting: Regularly report sales performance and forecasts, using data analytics.
- Training and Development: Provide ongoing training for agents to enhance product knowledge.
- Feedback Loop: Establish communication between sales and enrollment teams to refine processes.
- Collaboration: Work with enrollment, marketing, and operations teams to increase enrollment.
- Sales trips: Prepare and manage travel logistics to secure business.
- Data collection: Maintain records of sales activities.
- Post-enrollment support: Maintain relationships with students for high service standards.
- Logistical support: Assist with travel arrangements, accommodations, and visas.
- Primary contact: Act as the main contact for enrolled students, ensuring smooth onboarding.
- Referral opportunities: Generate leads through existing students' networks.
- Community engagement: Maintain engagement with alumni and their families.
REQUIREMENTS, QUALIFICATIONS AND SKILLS
- Grade 12 essential; Degree/Diploma in Sales Management advantageous.
- Minimum 4 years hospitality experience; 2 years sales experience advantageous.
- Proficiency in MS Office; knowledge of Opera advantageous.
- Valid driver’s license and own reliable transport.
- Knowledge of products and markets advantageous.
MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION
- Attention to detail.
- Guest-focused philosophy, embodying the company brand and experience.
- Strong communication skills, both written and verbal.
- Team player with enthusiasm and emotional control.
- Excellent time management, self-discipline, and interpersonal skills.
- Proactive, with initiative and creative flair.
- Loyal, adaptable, and flexible.
- Ability to work accurately under pressure.
- People skills: tolerance, patience, receptivity to feedback.