Sales Manager

NexChapter Recruitment; Johannesburg; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A recruitment agency in Johannesburg seeks a sales manager to lead and manage team leaders and sales agents, set and monitor sales targets, and oversee training programs. The ideal candidate will have strong leadership skills, the ability to handle complex customer issues, and experience in performance analysis. This role offers a dynamic environment with a focus on continuous development.

Responsibilities

• Lead and manage team leaders, marketers, and sales agents.
• Set sales targets, monitor performance, and ensure targets and profitability are achieved.
• Develop improvement plans, provide coaching, and manage performance when required.
• Oversee lead generation activities and ensure inbound leads are actioned promptly.
• Plan staffing, maintain a talent pipeline, and coordinate recruitment needs.
• Monitor customer interactions, handle complex customer issues, and ensure high service standards.
• Analyze performance data, monitor productivity, and prepare regular sales and operational reports.
• Ensure efficient use of resources and adequate staffing to meet demand.
• Manage training programs, oversee onboarding, and ensure staff remain updated on products, systems, and promotions.
• Support continuous development of agents and team leaders.

Job description

• Lead and manage team leaders, marketers, and sales agents.
• Set sales targets, monitor performance, and ensure targets and profitability are achieved.
• Develop improvement plans, provide coaching, and manage performance when required.
• Oversee lead generation activities and ensure inbound leads are actioned promptly.
• Plan staffing, maintain a talent pipeline, and coordinate recruitment needs.
• Monitor customer interactions, handle complex customer issues, and ensure high service standards.
• Analyze performance data, monitor productivity, and prepare regular sales and operational reports.
• Ensure efficient use of resources and adequate staffing to meet demand.
• Manage training programs, oversee onboarding, and ensure staff remain updated on products, systems, and promotions.
• Support continuous development of agents and team leaders.