Sales, Logistics, Customer Service

First Technology; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A technology solutions firm in Gauteng is seeking a detail-oriented Sales & Customer Support Administrator. This role involves managing customer inquiries, processing orders, and collaborating with internal teams to ensure smooth operations. The ideal candidate should have experience in customer service and strong communication skills. Opportunities for problem-solving and delivering exceptional service are crucial in this dynamic environment.

Qualifications

• Previous experience in customer service, order processing, or sales support.
• Strong organisational skills and ability to manage multiple tasks.
• Excellent written and verbal communication skills.

Responsibilities

• Manage sales and customer inquiries, resolve complaints, and process orders.
• Process customer orders within SLA cut-off times.
• Collaborate with internal departments for smooth order processing.

Skills

Customer service experience

Organisational skills

Excellent communication skills

Problem-solving mindset

Job description

Overview

Do you thrive in a fast-paced environment where customer satisfaction and operational excellence go hand in hand?

Responsibilities

We're looking for a detail-oriented and customer-focused individual to join our team as a Sales & Customer Support Administrator.

• Manage sales and customer inquiries, resolve complaints, process orders, manage returns / exchanges, and provide accurate product or service information.
• Process customer orders within SLA cut-off times for invoicing and dispatch.
• Invoice orders on customer portals.
• Allocate orders via the clients Booking Portal.
• Capture waybills and secure Distribution Centre (DC) bookings.
• Act as the % liaison between logistics provider / in-house logistics teams and customers.
• Update order statuses across multiple platforms.
• Query delivery ETAs, resolve discrepancies, and process claims / credits for delivery or pricing corrections.
• Assist Internal Sales with customer queries (POD submissions, deliveries, returns).
• Collaborate with internal departments to ensure smooth order processing and issue resolution.

Qualifications

• Previous experience in customer service, order processing, or sales support (advantageous if within a distribution / logistics environment).
• Strong organisational skills with the ability to work to deadlines and manage multiple tasks.
• Excellent communication skills (written and verbal).
• Comfortable working with online platforms and portals.
• Problem‑solving mindset and commitment to delivering excellent customer service.
• Experience within Distribution / Warehousing environments is essential.