Sales Floor Operations Lead: Process, People & Growth

Wenz; Bellville; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail company in Bellville, South Africa, is seeking an experienced Operations Manager for the Sales Floor. This role involves leading a team responsible for processing Member orders, ensuring compliance with SLAs, and driving initiatives to improve efficiency and quality. Candidates should have a tertiary qualification in Business Management and a minimum of 5 years in management roles, including key account management. The position offers opportunities for team development and operational excellence in a dynamic environment.

Benefits

Team development programs

Dynamic work environment

Performance bonuses

Qualifications

• Minimum of 5 years of experience in a management role.
• At least 3 years in a Key Account Management or Retail role.
• Ability to manage, motivate, and develop team members.

Responsibilities

• Oversee order processing operations and ensure SLAs are achieved.
• Lead, coach, and develop Sales Floor supervisors and team members.
• Drive initiatives to improve efficiency and enhance accuracy.

Skills

Meticulousness

Deadline-oriented

Team collaboration

Leadership

Ethical behavior

Multi-tasking

Practical skills

Feedback reception

Adaptability

Education

Tertiary qualification in Business Management or equivalent

Tools

MS Office (Word/Excel/PowerPoint)

Job description

A leading retail company in Bellville, South Africa, is seeking an experienced Operations Manager for the Sales Floor. This role involves leading a team responsible for processing Member orders, ensuring compliance with SLAs, and driving initiatives to improve efficiency and quality. Candidates should have a tertiary qualification in Business Management and a minimum of 5 years in management roles, including key account management. The position offers opportunities for team development and operational excellence in a dynamic environment.