Sales Executive

Montblanc; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A luxury goods retailer in Cape Town is seeking a dedicated salesperson to greet and advise customers, ensuring exceptional service. Ideal candidates have proven success in the luxury market, strong communication and negotiation skills, and the ability to thrive under pressure. Additional responsibilities include stock management and maintaining store standards.

Qualifications

• Previous successful experience within the luxury environment.
• Proven track record on sales.
• Ambitious personality with strong negotiation skills.

Responsibilities

• Greeting customers.
• Advising customers on products.
• Providing the best customer service possible.

Skills

Negotiation skills

Interpersonal skills

Communication skills

Ability to work under pressure

Analytical skills

Teamwork

Job description

Responsibilities

• Greeting customers
• Advising customers on products
• Providing the best customer service possible
• Handling after sales services
• Processing returns and exchanges
• Handling customer complains
• Responsible for processing cash and card payments
• Building customer loyalty
• Building customer data base
• Maintain close relationships with clients
• Drive and deliver personal sales and KPI targets
• Maintain “Service and Standards” at all times by adhering to all policies
• Provide a luxury experience
• Support and lead by example at in-store events
• Preparing merchandise for sale
• Assisting in the display of merchandise
• Be involved in stock control and management
• Balance cash register
• Keep store clean and tidy
• Attaching price tags to merchandise
• Responsible for security within store and being on the lookout for shoplifters and fraudulent credit
• cards etc.
• Maintain knowledge of products, policies regarding sales and security practices
• Gift wrapping
• Requisition of special orders for clients

Qualifications

• Previous successful experience within the luxury environment
• Proven track record on sales
• Ambitious personality with strong negotiation skills
• Interpersonal effectiveness, flexible and adaptable
• Excellent communication, interpersonal skills
• Bilingual (Excellent verbal and written English)
• Public Speaking course / s
• Excellent team & people skills
• Strong analytical and decision making skills
• Ability to work well under pressure
• Ability to put across his / her views in a respectful and professional manner
• Work well in group problem-solving situations
• Exhibit objectivity and openness to other views
• Understand the business sales strategy
• Display orientation to profitability
• Ability to support organizational goals and values