Sales & Customer Success Specialist (Brand Concierge)

Talentpop App; Gauteng; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A leading customer service and sales firm in Gauteng is looking for a Sales & Customer Success Specialist (Brand Concierge) to enhance customer loyalty and maximize revenue. This hybrid role requires a goal-oriented professional with proven sales success in e-commerce. Responsibilities include boosting Average Order Value through upselling and managing customer interactions across channels. The role offers competitive compensation, health coverage, and opportunities for professional growth.

Benefits

Competitive commission structure

HMO health coverage or stipend

Paid time off

Career advancement support

Qualifications

• 1+ year of proven experience in remote online sales and customer support focused on e-commerce.
• Ability to build rapport quickly and convert conversations into sales.
• Goal-oriented self-starter thriving in fast-paced environment.

Responsibilities

• Identify and execute high-value sales actions to maximize Average Order Value.
• Implement strategies for abandoned cart assistance and win-back campaigns.
• Serve as the brand's voice via various communication channels.

Skills

Customer service

Sales conversion

E-commerce knowledge

Rapport building

Tools

Shopify

CRM tools

Job description

Overview

Sales & Customer Success Specialist (Brand Concierge)

Join to apply for the Sales & Customer Success Specialist (Brand Concierge) role at TalentPop App.

% Remote E-commerce

At TalentPop App, we integrate exceptional customer service with aggressive sales conversion goals.

We operate on a fundamental principle: the best support is the best sales strategy.

We are looking for a highly motivated Customer Experience Sales Specialist. This is a dynamic, hybrid role where you are the vital link, ensuring every customer interaction is a high-end, personalized experience that builds loyalty and maximizes revenue.

If you are a goal-oriented professional with a passion for premium customer experience and proven success in sales conversions within e-commerce, this is your opportunity!

Key Responsibilities

• Proactively identify and execute high-value sales actions, including upselling, cross-selling, and product bundling, to maximize the Average Order Value (AOV).
• Implement targeted strategies for abandoned cart assistance, subscription recovery, and win-back campaigns to recapture lost sales and boost Customer Lifetime Value (LTV).
• Serve as the brand's voice via phone, email, live chat, and SMS, providing personalized product guidance and expert inquiry resolution.
• Deliver a consistently high-end consultative experience that aligns with the brand's identity, making the customer feel valued throughout their journey.
• Accurately log customer interactions and sales data, monitor feedback trends, and collaborate on continuous improvements in CX and sales workflow.
• Efficiently manage all order-related concerns (tracking, returns, and exchanges), ensuring a seamless experience that encourages immediate repeat sales.

Required Qualifications & Experience

• 1+ year of proven remote / online sales and customer support experience with a focus on e-commerce revenue activities.
• Exceptional ability to build rapport quickly and convert customer conversations into closed sales opportunities.
• Working knowledge of e-commerce platforms (e.g., Shopify) and CRM / customer engagement tools.
• Goal-oriented, self-starter who thrives in a fast-paced, high-performance remote environment.

Technical Requirements For Remote Work

• A dedicated PC or laptop with an i5 processor or comparable modern equivalent.
• A stable, high-speed internet connection (minimum 15 Mbps upload & download).
• A quiet, professional workspace suitable for clear, uninterrupted calls.

Why Choose TalentPop App?

• Competitive commission structure alongside base salary.
• Comprehensive HMO health coverage or a monthly health stipend, plus paid time off.
• % remote, permanent work-from-home setup.
• Supportive team culture with clear avenues for career advancement and skill development.
• IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!