Sales & Customer Success Specialist (Brand Concierge)

TalentPop App; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading e-commerce company in South Africa is seeking a Customer Experience Sales Specialist. This fully remote role focuses on enhancing customer interactions to drive sales conversion. Responsibilities include upselling, personalized customer engagement, and managing order concerns. Applicants should have over a year of e-commerce experience and possess excellent communication skills. The company offers competitive commissions, health benefits, and career growth opportunities.

Benefits

Competitive commissions

Comprehensive health coverage or stipend

100% remote work setup

Career advancement opportunities

Qualifications

• Must have 1+ year of proven remote/online sales and customer support experience.
• Exceptional ability to build rapport and close sales opportunities.
• Goal-oriented and thrives in a fast-paced remote environment.

Responsibilities

• Identify and execute high-value sales actions to maximize Average Order Value.
• Implement strategies for abandoned cart assistance and subscription recovery.
• Provide personalized product guidance via various communication channels.
• Deliver a high-end consultative experience aligning with the brand identity.
• Manage all order-related concerns to ensure repeat sales.

Skills

E-commerce experience

Communication & persuasion skills

Technical proficiency with e-commerce platforms

Tools

Shopify

CRM tools

Job description

Sales & Customer Success Specialist (Brand Concierge) | 100% Remote E-commerce

At TalentPop App, we integrate exceptional customer service with aggressive sales conversion goals. We operate on a fundamental principle: the best support is the best sales strategy.

We are looking for a highly motivated Customer Experience Sales Specialist. This is a dynamic, hybrid role where you are the vital link, ensuring every customer interaction is a high-end, personalized experience that builds loyalty and maximizes revenue.

If you are a goal-oriented professional with a passion for premium customer experience and proven success in sales conversions within e-commerce, this is your opportunity!

Key Responsibilities: The Revenue-Driving Concierge

Your Role Blends High-quality Service With Direct Revenue Generation

• Direct Revenue Generation: Proactively identify and execute high-value sales actions, including upselling, cross-selling, and product bundling, to maximize the Average Order Value (AOV).
• Sales Recovery & Retention: Implement targeted strategies for abandoned cart assistance, subscription recovery, and winback campaigns to recapture lost sales and boost Customer Lifetime Value (LTV).
• Premium Customer Engagement: Serve as the brand's voice via phone, email, live chat, and SMS, providing personalized product guidance and expert inquiry resolution.
• Brand Concierge Service: Deliver a consistently high-end, consultative experience that aligns with the brand’s identity, making the customer feel valued throughout their journey.
• Process Improvement: Accurately log customer interactions and sales data, monitoring feedback trends to collaborate on continuous improvements in CX and sales workflow.
• Post-Purchase Excellence: Efficiently manage all order-related concerns (tracking, returns, and exchanges), ensuring a seamless experience that encourages immediate repeat sales.

Required Qualifications & Experience

• Mandatory E-commerce Experience: You must have 1+ year of proven remote/online sales and customer support experience and be comfortable with the revenue-focused elements of e-commerce support (upselling, recovery, sales conversion).
• Communication & Persuasion: Exceptional ability to build rapport quickly and skillfully convert customer conversations into closed sales opportunities.
• Technical Proficiency: Working knowledge of e-commerce platforms (like Shopify) and CRM/customer engagement tools is essential.
• Work Ethic: Goal-oriented, self-starter who thrives in a fast-paced, high-performance remote environment.

Technical Requirements For Remote Work

• A dedicated PC or laptop with an i5 processor or a comparable modern equivalent.
• A stable, high-speed internet connection providing a minimum of 15 Mbps for both upload and download speeds.
• A quiet, professional workspace suitable for conducting clear, uninterrupted calls.

Why Choose TalentPop App?

• Commission Structure: Opportunity to earn competitive commissions alongside your base salary.
• Health & Wellness: Comprehensive HMO health coverage or a monthly health stipend, plus paid time off.
• Flexibility: 100% permanent work-from-home setup—eliminate your commute.
• Career Growth: A supportive team culture with clear avenues for career advancement and skill development.

IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!

• Select Position: When selecting the position during your application, please choose “Brand Concierge” from the list of available roles.
• Enter Code: In the application form, you’ll be asked for an application code – please enter SCSS in that field.

Ready to blend world-class service with effective sales conversion? Apply now to become our next Customer Experience Sales Specialist at TalentPop App!