Sales Coordinator - The Cape Town EDITION

EDITION; Cape Town; On-site; ZAR 180,000 - 280,000; Full time

Job summary

EDITION Hotels in Cape Town seeks a Full-Time Sales & Marketing Assistant to support daily office tasks, prepare proposals and contracts, and promote the brand image to guests and clients.

You will handle inquiries by phone and email, enter and verify information in the sales software, gather materials for proposals, and maintain confidentiality while presenting a polished, professional appearance.

Qualifications

• Matric required and profile aligned with hospitality.
• At least 2 years of related work experience.
• Excellent guest service and communication skills.

Responsibilities

• Provide general office support to Sales & Marketing.
• Prepare sales-related documents (proposals, contracts).
• Answer guest questions about facilities and services.
• Enter and verify data in sales software.
• Maintain brand image and confidentiality.

Skills

Analytical Skills

Interpersonal Skills

Customer Service Orientation

English Language Proficiency

Communication

Listening

Writing

Team Work

Detail Orientation

Time Management

Multi-Tasking

Planning and Organizing

Dependability

Integrity

Positive Demeanor

Initiative

Education

Matric

Job description

Additional Information

Job Number 26095619

Job Category Sales & Marketing

Location East Pier Office, 7 East Pier Road, V&A Waterfront, Cape Town 8001, South Africa VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

CRITICAL TASKS

Policies and Procedures

• Maintain confidentiality of proprietary materials and information.


• Protect the privacy and security of guests and coworkers.


• Follow company and department policies and procedures.


• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.


• Perform other reasonable job duties as requested by Supervisors.

Guest Relations

• Address guests' service needs in a professional, positive, and timely manner.


• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.


• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.


• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.


• Thank guests with genuine appreciation and provide a fond farewell.


• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Communication

• Speak to guests and co-workers using clear, appropriate and professional language.


• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.


• Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.


• Talk with and listen to other employees to effectively exchange information.

Working with Others

• Support all co-workers and treat them with dignity and respect.


• Develop and maintain positive and productive working relationships with other employees and departments.


• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Physical Tasks

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Sales

• Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, sending outgoing faxes, delivering incoming faxes, copying, opening or distributing mail).

CRITICAL COMPETENCIES

Analytical Skills

• Computer Skills


• Learning

Interpersonal Skills

• Team Work


• Interpersonal Skills


• Customer Service Orientation


• Diversity Relations

Communications

• English Language Proficiency


• Communication


• Listening


• Telephone Etiquette Skills


• Writing


• Applied Reading

Personal Attributes

• Dependability


• Integrity


• Positive Demeanor


• Presentation


• Initiative

Organization

• Detail Orientation


• Time Management


• Multi-Tasking


• Planning and Organizing

Preferred Qualifications

Education

Matric

Related Work Experience

At least 2 years of related work experience

Supervisory Experience

No supervisory experience is required

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.

But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.