Sales Coordinator

Herotel Telecoms (Pty) Ltd; eMalahleni; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A telecommunications company based in eMalahleni is seeking a Sales Coordinator to coordinate sales efforts and support field operations. Ideal candidates will have excellent communication skills, strong leadership qualities, and previous supervisory experience. Responsibilities include managing client queries, mentoring team members, and ensuring data accuracy. Potential candidates must have Grade 12 and should be fluent in English and another local language.

Qualifications

• Previous supervisory or related experience is required.

Responsibilities

• Coordinate sales and marketing efforts with independent contractors.
• Manage client queries and escalate as necessary.
• Support field operations to achieve sales targets.
• Conduct training and mentoring for field marketers.
• Ensure accuracy of captured sales data.

Skills

Excellent communication skills

Customer service skills

Exceptional planning and organising skills

Leadership and management skills

Problem-solving skills

Negotiation and deal closing skills

Fluent in English and another language

Team player with high dedication

Education

Grade 12

Job description

Overview

Applications are invited for the Sales Coordinator position to be based in Kanyamazane / Klarinet. Purpose of the role: The Sales Coordinator will work closely with the commercial and field operations teams to coordinate the sales and marketing efforts of the independent contractors and related parties.

General duties include looking after the offices / sales container, resource management, ensuring that parties are able and equipped to bring in sales which are tracked and captured on internal systems.

The role will also be responsible for attending to and escalating client queries to the appropriate Herotel channels using the established processes and procedures.

Key Performance Areas

These include but are not limited to:

• Assisting the Commercial and Field Operations team in achieving the Regional Hub's revenue and customer growth targets.
• Assisting the Commercial and Field Operations by coordinating all activities of the Regional Field Marketers within the assigned LSM area.
• Assistance refers to: Coordinating sales efforts as per assigned plan.
• Providing ongoing mentoring and training to field marketers and related members.
• Tracking and reporting on field marketers' efforts via daily, weekly, and monthly KPAs.
• Driving sales take-up in the assigned areas.
• Taking proactive measures to address any issues related to non-adherence to stipulated clauses of the Independent Contracts.
• Co-developing tactical sales plans for the achievement of the regional targets.
• Organising and coordinating lead generation initiatives in conjunction with internal / external resources.
• Assuring the quality of all captured data, orders, and invoices.
• Accurate capturing of all customer- and sales-related information on HeroTill and other internal systems.
• Overseeing the use of company resources such as payment devices, laptops, marketing tools, materials, and related resources.
• Taking all safety and security measures to ensure the safety of the community, field marketers and that of our resources.
• Displaying a good level of product knowledge on Herotel's product range.
• Cultivating cross-functional teamwork with other Departments and role-players in the Hub.
• Leading by example with the highest levels of professionalism, integrity, and honesty.
• Always portraying the company to stakeholders in a positive manner.

Successful candidate must have the following experience / skills

• Excellent communication skills - verbal & written.
• Customer service skills.
• Exceptional planning and organising skills.
• Leadership and management skills.
• Problem-solving skills.
• Good negotiation and deal closing skills.
• Fluent in English and another language – area specific.
• A team player with high level of dedication.

Education Requirements

Grade 12 is a requirement with prior supervisory / related experience.

Please note Preference will be given to Previously Disadvantaged Individual candidates in line with Herotel's Employment Equity Plan.

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Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.