Sales Consultant (Maponya Mall)

Cell C; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading telecommunications company in South Africa is seeking a Customer Service Associate for full-time employment. The role includes providing exceptional customer service, managing inquiries, and resolving issues effectively in a retail environment. The ideal candidate will possess strong sales abilities and a commitment to customer satisfaction, with 6-24 months of experience in a similar role.

Qualifications

• 6-24 months experience in sales, retail, or service environment.
• ICT Product knowledge would be advantageous.
• Ability to increase sales.

Responsibilities

• Provide excellent professional services to customers.
• Process customer inquiries and resolve issues efficiently.
• Ensure accurate management of customer accounts.
• Submit required reports to management.

Skills

Sales abilities

Customer service skills

Communication skills

Problem-solving

Job description

Purpose of the Job

To provide excellent professional services in dealing with our customers, ensuring that queries are resolved efficiently and effectively.

To interact with customers to provide and process information in response to inquiries, concerns and requests about products and services within the Service Centre SLA.

Main Responsibilities

Ensure all clients are welcomed in a professional manner

Ensure that Service Centre environment is conducive to driving sales and offering outstanding service

Maintain and update relevant policies and procedures within the store

Build and maintain relationships with customers

Ensure a professional image is portrayed during all interactions with customers

Ensure all orders, forms, applications and requests are processed without delay

Ensure all requests and unresolved issues are directed to the designated resource without delay

Ensure accurate management of customers' accounts

Ensure a detailed audit trail of all customer interactions and transactions are easily accessible

Ensure a detailed record is maintained of all inquiries, comments and complaints and actions taken

Effectively communicate and coordinate with internal departments

Ensure prompt response to customer inquiries with attention to detail and accuracy

Obtain and evaluate all relevant information to handle inquiries and complaints

Ensure customer verifications are performed continuously and any discrepancies are raised immediately to management

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution within the shortest timeframe.

Ensure that a good level of understanding and knowledge of Cell C's products and services are maintained at all times, ensuring that customer queries can be dealt with accurately and appropriately

Be willing to listen to and support colleagues and team members with professional problems, devoting time to impart expertise, infusing confidence and expressing positive expectations regarding the team's and Service Centre's performance

Stock

Ensure that stock forecasts are submitted weekly as per agreed upon time frames

Manage sales order capture process daily to ensure turnaround times is adhered to as well as orders are captured accurately

Check that daily cash up report reflects no cash variances

Ensure all transactions processed within the day are correct and are in a balanced position

Finance

Ensure all documents are filed with % accuracy and can be accessed with ease and is audit compliant

Administration and Report Generation

Submit weekly and monthly report to Manager

Submit any other ad-hoc reports on request

Health and Safety Compliance

Conform and adhere to Safety, Health and Environmental legislative requirements

Report any health and safety concerns / incidents in the workplace to the manager / health and safety representative

Assist Cell C to establish and maintain a fully compliant Healthy and Safe Work Environment

Attend the Safety, Health and Environmental workshops as required by management

Other Duties

Perform any other related duties as requested by Management

Experience

6 – 24 months experience in sales, retail or service environment

ICT Product knowledge would be advantageous

Ability to increase sales

Knowledge of relevant computer application

Cell C is an equal opportunities employer, committed to fostering a diverse and inclusive workplace where all employees are treated fairly and with respect, regardless of race, gender, age, disability, or any other protected characteristic.

Seniority level

Associate

Employment type

Full-time

Job function

Sales and Customer Service

Telecommunications