Sales Consultant – Alberton

Plaza Board Centre; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading supplier of boards and fittings in South Africa is seeking a Sales Consultant for their Alberton branch. The ideal candidate will assist customers, meet sales targets, and promote products effectively. Excellent customer service, at least 12 months of sales experience, and a Grade 12 qualification are required. This position involves direct customer engagement and maintaining showroom standards.

Qualifications

• Minimum 12 months experience in sales.
• Fluent in reading, writing, and speaking English.
• Good physical health.

Responsibilities

• Assist walk-in, online, and telephone customers.
• Meet and exceed sales targets assigned by the Branch Manager.
• Generate sales through direct and electronic contact.
• Respond to customer queries within two hours.

Skills

Customer service

Sales experience

Product knowledge

Teamwork

Communication

Education

Grade 12 Qualification or equivalent

Sales certificate / diploma

Tools

Google Apps

MS Office (Excel, Word)

Job description

Your Supplier of Local and International Boards and Fittings Job Opening Available: Sales Consultant – Alberton. To assist walk-in, online, and telephone customers in a timely, positive, friendly, and efficient manner, maximizing the sales opportunity as per group Standard Operating Procedures.

Duties and Responsibilities:

Implementing all standard operating procedures adopted by the company in sequence.

Provide accurate customer services through quality checks and follow-up calls.

Address customers' concerns and resolve them in a timely and professional manner.

Generate sales through either direct face-to-face, electronic, or telephone contact and respond to customer inquiries promptly.

Keep all regular and routine customers updated regarding changes in products and services of the organization.

Ensure priority customers are called daily before 8:30 AM to confirm orders for the day.

Meet and exceed sales targets and objectives assigned by the Branch Manager.

Communicate new product and service opportunities, special developments, information, or feedback gathered through customer interaction and forward to the sales supervisor or branch manager.

Accurately capture cutting lists.

Self‑improvement in learning new product offerings and brushing up on product knowledge daily.

Ensure cutlists are signed by customers.

If approvals are over WhatsApp or email, these need to be printed and attached to the order.

Identify full potential of sales opportunities and upsell higher value products where appropriate.

Promotion of slow‑moving and dead stock items as highlighted by the branch manager.

Update quotation tracker and update until the order is confirmed and paid for.

Find a minimum of 2 new customers per month and consistently look for new business opportunities.

Maintain and label showrooms correctly.

Ensure cleanliness and tidiness of sales counters and workspace.

Actively promote monthly broad sheet items and drive sales towards them.

Respond to all customer queries received via email or telephone messages within two hours.

All offcut sizes to be added in Cutrite as a size / component.

Default PBC reply templates must be used when replying to emails or online queries.

All online query quotations must be sent out before COB on the same day received.

All in-store customers to be assisted before leaving for lunch or going home in the evening.

Skills, Knowledge, and Abilities:

Computer literate in Google Apps and MS Office (Excel, Word).

Able to deliver excellent customer service, externally and internally.

Must have a good understanding of product knowledge and ability to upsell and cross‑sell.

One year of general sales experience.

Ability to work individually and in a team.

Own transport.

Must be energetic and confident.

Willingness to work a flexible schedule and occasional overtime.

Education and Qualification:

Grade 12 Qualification or equivalent.

Sales certificate / diploma will be advantageous.

Mandatory Requirements:

Minimum 12 months experience in sales.

Grade 12 Qualification or equivalent.

Fluent in reading, writing, and speaking English.

Good physical health.