Sales Consultant

Boardroom Appointments; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading recruitment firm in Durban is seeking a Customer Service Consultant to act as the internal interface between the company and its customers. You will develop and maintain effective business relationships, assist in sales processes, and ensure timely invoicing. Ideal candidates should have a bachelor's degree or diploma in business management, with at least 3 years in sales consulting or customer service. Experience with SAP and understanding of customer service practices are crucial for success in this role.

Qualifications

• At least 3 years experience in a sales consultant or customer service role.
• Extensive experience in handling quotations and invoicing.
• Proficiency in managing the quote-to-cash process.

Responsibilities

• Act as the internal interface between the company and the customer.
• Develop and maintain effective business relationships with customers.
• Compile and submit monthly reports to the Customer Excellence Manager.

Skills

Customer service

Sales principles

Communication

Quotation and invoicing

Education

Bachelor's degree in business management, finance, or related field

Tools

SAP

Salesforce

Job description

• Act as the internal interface between The Company and the customer
• Develop and maintain effective business relationships with customers
• Provide prompt, courteous, and accurate responses to customer queries regarding orders, quotations, and deliveries
• Promote customer satisfaction by assisting in the development and implementation of plans to improve these levels
• Support the Commercial Business Managers and Key Account Managers
• Compile quotations, coordinate sales orders, and ensure customers are invoiced timeously and in accordance with the commercial governance framework
• Coordinate customer credit facilities and submit the required financial documentation to the relevant financial institutions to ensure on-time payment
• Assist in the development and implementation of plans to improve commercial efficiency
• Support the Customer Relationship Management system and other commercial processes
• Compile and submit monthly reports to the Customer Excellence Manager and Business Managers

Education & Experience:

• A bachelor's degree or diploma in business management, finance, or related qualification
• At least 3 years experience in a sales consultant or customer service role, with an advantage in administration and high-volume office work
• An understanding of sales principles and customer service practices
• Proficient in understanding and managing the quote-to-cash process
• Extensive experience in handling quotations and invoicing, preferably using SAP or a similar ERP system
• Familiarity with Salesforce is a plus
• Knowledgeable about Incoterms 2020
• Knowledge of prepayment and revenue management products is advantageous / Electrical products