Sales Coach: Elevate Team Performance & Product Mastery

Telesure Investment Holdings (TIH); Durban; On-site; ZAR 180,000 - 300,000; Full time

Job summary

TIH, a leading South African financial services group, is seeking a Sales Coach to develop and refine the performance of its sales consultants and managers.

The role focuses on coaching opportunities, feedback and data-driven improvements to ensure excellent customer experience and end-to-end sales effectiveness.

Qualifications

• Grade 12 or SAQA-equivalent (Essential).
• RE 5 (Essential).
• Wealth Management Qualification (Advantageous).

Responsibilities

• Coach and guide sales consultants and managers on coaching opportunities.
• Focus on end-to-end sales flow of calls, successful or unsuccessful.
• Provide feedback and follow up on identified coaching opportunities.
• Extract data to generate standard reports and provide performance feedback.
• Identify high priority performance issues and create coaching interventions.
• Provide one-on-one coaching to improve performance, soft skills and product knowledge.
• Organize daily work schedule in line with changing priorities and priorities.
• Run small training sessions and support change management in sales processes.
• Assess calls against predefined measurements and monitor performance.

Education

Grade 12/ SAQA Accredited Equivalent

RE 5

Wealth Management Qualification

Job description

Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose.

Job Purpose

The Sales Coach is required to coach, guide, provide feedback, make recommendations and follow up on identified coaching opportunities to sales consultants and managers. Focus on an end to end basis of sales flow of successful/unsuccessful sales calls. Conduct product change/new product alignment coaching and other best in class sales techniques to support an excellent customer experience.

Responsibilities

Build effective working relationships within the internal client organization, delivering high-quality professional services. Consult and provide feedback and support to sales managers and sales consultant in terms of required coaching needs., Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements., Extract and combine data to generate standard reports. Provide continuous feedback and reports (sales improvement, trends analysis, etc) to sales consultant and management of performance improvement., Identify high priority performance issues and ensure that suitable focus is placed on addressing these issues through the creation of effective coaching interventions. Provide one-on-one coaching to improve performance (soft skills, sales techniques and rapport, product knowledge). Ensure each sales consultant is guided in accordance with the measures, goals and objectives set between the sales consultant and the coach., Organize own work schedule each day in line with changing priorities., Prioritise own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use performance management systems to improve personal performance., Reinforce product knowledge, run small training programs (or pieces of larger training programs) for selected sales consultant using current content. Support the change management to sales consultants and guide and mentor the changes in sales process, scripting, product knowledge., Support the identification of coaching needs by analyzing performance and competence data to identify gaps in relation to required levels. Listen and assess sales calls against predefined sales measurements (achieving talk time targets, dials, conversion, closing, effectiveness and sales targets). Assess and monitor sales calls and performance to ensure effective implementation of sales coaching provided to the individual.

Education

Grade 12/ SAQA Accredited Equivalent (Essential); RE 5 (Essential); Wealth Management Qualification (Advantageous)

Experience

1 - 2 years Sales Coach experience within a call centre/ customer service environment (Essential); 1 - 2 years experience in Long-term Insurance industry (Advantageous)

Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now.