Sales & Client Success Manager

GBS; KwaZulu-Natal; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading company in call center operations is seeking a Sales & Client Success Manager to drive revenue growth and enhance client experiences. This role involves motivating a sales team to meet targets, implementing strategies for retention, and collaborating with internal teams. Ideal candidates have over 5 years in sales management with a strong record of performance. Join us to take part in shaping business growth.

Qualifications

• 5+ years’ experience in sales management, call center operations, or client success leadership.
• Proven track record of exceeding sales and revenue targets.
• Results-oriented mindset with a passion for team success.

Responsibilities

• Lead, coach, and inspire a team of call center sales agents.
• Develop and execute sales and client success strategies.
• Monitor KPIs and analyze performance metrics.
• Build and manage strong client relationships.
• Report on sales performance and growth strategies.

Skills

Sales management

Call center operations

Client success leadership

Strong leadership

Communication

Motivational skills

CRM platforms

Sales analytics

Job description

Sales & Client Success Manager

Location: Umhlanga
Department: Sales & Client Strategy

We’re looking for a Sales & Client Success Manager to lead a high-energy call center sales team focused on achieving targets, driving revenue growth, and delivering exceptional client experiences. This is a results-driven leadership role for someone who thrives on motivating teams, improving sales performance, and building lasting client relationships.

You’ll oversee daily sales operations, coach and develop agents, and implement data-driven strategies to boost conversions, retention, and client satisfaction. Working cross-functionally with Marketing, Product, and Operations, you’ll help shape strategies that directly impact business growth.

Key Responsibilities:

• Lead, coach, and inspire a team of call center sales agents to meet and exceed monthly and quarterly sales targets.
• Develop and execute sales and client success strategies that drive customer acquisition, engagement, and retention.
• Monitor KPIs, analyze performance metrics, and implement improvements to maximize efficiency and conversion rates.
• Build and manage strong client relationships, identifying upsell and cross-sell opportunities.
• Report on sales performance, client feedback, and growth strategies to senior leadership and Exco.
• Partner with internal teams to enhance customer journeys and deliver seamless service experiences.

Qualifications & Experience:

• 5+ years’ experience in sales management, call center operations, or client success leadership (app, or digital preferred).
• Proven track record of exceeding sales and revenue targets in a high-volume environment.
• Strong leadership, communication, and motivational skills.
• Proficiency with CRM platforms, sales analytics, and performance reporting tools.
• Results-oriented mindset with a passion for team success and continuous growth.

We are committed to providing equal opportunities to all applicants from diverse backgrounds. Please note only candidates meeting the specified criteria will be considered.

Thank you for choosing us as your employer of choice. Please note that only suitably qualified candidates will be considered. If you do not hear from us within 14 working days, please regard your application as unsuccessful. We wish you well in your future endeavors.