Sales Clerk: Parts

Senwes; Vryburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading agricultural services company in South Africa seeks a dedicated professional for spare parts sales. You will engage with customers to ensure satisfaction and operational efficiency while promoting products. The role involves building relationships, identifying needs, and participating in marketing activities. Strong communication skills and a passion for customer service are essential. Join us to enhance our customers' experience and build loyalty in the agricultural market.

Qualifications

• Experience in sales and customer service roles.
• Ability to provide prompt and knowledgeable service.
• Strong organizational skills and attention to detail.

Responsibilities

• Establish and maintain relationships with customers.
• Identify and fulfill customer needs for spare parts.
• Assist in planning and executing marketing activities.

Skills

Effective communication

Customer relationship management

Sales techniques

Problem-solving

Job description

Purpose of the Job

To provide effective and efficient spare parts sales services to customers while ensuring excellent customer satisfaction and operational efficiency. The role requires proactive engagement with customers, maintaining strong supplier relationships, and promoting sales through various marketing activities.

Efficient Customer Service

Core Tasks

• Establish and maintain strong relationships with customers by providing prompt, friendly, and knowledgeable service.
• Identify customer needs accurately and offer the most suitable parts and solutions.
• Record and track customer requests, ensuring timely follow-ups and responses.
• Handle customer queries and complaints professionally, resolving issues quickly and efficiently.
• Maintain strong relationships with suppliers to facilitate seamless procurement and supply of parts.
• Ensure all customer interactions adhere to company policies and service standards.
• Assist customers in understanding product warranties, returns, and exchange policies.

Sales and Marketing Activities

• Assist in planning and executing promotional activities such as farmers’ days, trade shows, and product demonstrations.
• Engage in seasonal marketing efforts, identifying customer demands before and after peak seasons.
• Market specific agent brands through targeted sales strategies and promotional initiatives.
• Process customer orders accurately and ensure timely fulfilment.
• Identify and recommend appropriate spare parts based on customer requirements, using catalogues and digital databases.
• Perform counter sales, ensuring customers receive the right products at competitive prices.
• Provide after-sales support, addressing customer inquiries and ensuring satisfaction with purchased parts.
• Utilise telephonic sales techniques to reach new and existing customers, boosting sales opportunities.
• Identify lost sales opportunities and report them to management for corrective action.

General Housekeeping and Administrative Activities

• Ensure compliance with all Health and Safety regulations in the workplace.
• Keep the sales area and storage areas clean, organised, and well-maintained.
• Merchandise products effectively, ensuring shelves are stocked, organised, and visually appealing.
• Pack and pick stock efficiently to support sales and inventory management.
• Assist in setting up displays and exhibits for promotional events and product showcases.
• Perform ongoing stock balancing by checking inventory levels and reporting discrepancies.
• Participate in quarterly stock-taking exercises to ensure inventory accuracy.
• Maintain records of sales transactions, stock movements, and customer interactions for
• reporting purposes.
• Provide after-sales support, addressing customer inquiries and ensuring satisfaction with purchased parts.
• Utilise telephonic sales techniques to reach new and existing customers, boosting sales opportunities.
• Identify lost sales opportunities and report them to management for corrective action.