Sales Call Center Team Lead & Kpi Coach

Minacs; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading customer service firm in Durban is looking for a Team Leader to supervise call center associates. Responsibilities include monitoring attendance, coaching team members, and ensuring that performance metrics are achieved. The ideal candidate should possess sales experience and strong communication skills, along with the ability to thrive under pressure. This role also offers opportunities for leadership development and requires a flexible schedule.

Qualifications

• Proven experience in sales and team supervision.
• Excellent communication skills are essential.
• Capability to manage pressure in a fast-paced environment.

Responsibilities

• Supervise call center associates and monitor their attendance.
• Coach team members to enhance performance.
• Ensure that performance metrics are consistently met.

Skills

Sales experience

Strong communication skills

Ability to work under pressure

Job description

A leading customer service firm in Durban is seeking a Team Leader to supervise call center associates.

Key responsibilities include monitoring attendance, coaching team members, and ensuring performance metrics are met.

The ideal candidate should have sales experience, strong communication skills, and the ability to work under pressure.

This role offers an opportunity for leadership development and requires a flexible schedule.