Sales Associate- Cresta Mall

Homechoice; Gauteng; On-site; ZAR 120 000 - 180 000; Full time

Job summary

A retail company in South Africa is seeking a Sales Associate to enhance customer interactions and convert showroom visitors into sales. Responsibilities include managing the customer journey, resolving queries, handling payments, and maintaining inventory levels. Ideal candidates should possess strong product knowledge and a customer-focused approach.

Qualifications

• Ability to convert showroom visitors into sales through effective product demonstrations.
• Proficient in handling customer queries, payments, refunds, and credits.
• Strong product knowledge to inform customers accurately.

Responsibilities

• Enhance customer interactions for a positive sales experience.
• Manage the customer journey from account opening to order processing.
• Maintain inventory levels and conduct regular stock checks.

Job description

The ideal candidate will convert showroom visitors into sales through product demonstrations, meeting sales targets, and handling order captures and documentation. You will assess customer needs, understand pricing and offers, and highlight product features. Additionally, you will resolve customer queries and manage payments, refunds, and credits.

What you will love doing in this role

• Enhance customer interactions by providing a positive and engaging sales and service experience, ensuring each customer feels valued and supported.
• Manage the entire customer journey , from account opening to order processing, ensuring a seamless experience from start to finish.
• Utilize comprehensive product knowledge and manage pricing effectively, ensuring customers receive accurate information and the best value.
• Consistently deliver an exceptional customer experience by understanding customer needs and exceeding their expectations.
• Adhere to established quality standards , ensuring all processes and interactions maintain the highest level of service and accuracy.
• Maintain a clean and organized store environment through regular housekeeping, ensuring a pleasant shopping experience for all customers.
• Provide valuable WFS to identify areas for improvement and contribute to continuous enhancement of store processes.
• Oversee stock management by ensuring accurate inventory levels, regular stock checks, and efficient replenishment to meet customer demand.
• Handle all administration and reporting tasks efficiently, ensuring all necessary records are up to date and performance metrics are accurately tracked.